Asha Jeyathas
Oshawa,ON
Overview
12
12
years of professional experience
Work History
Customer Experience Associate
TD CANADA TRUST
Whitby, ON
10.2021 - Current
- Resolved customer complaints quickly and professionally.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Executed wire transfers of funds in compliance with banking best practices.
- Advised customers on bank products, services and financial planning options.
- Provided customers with comprehensive financial advice and solutions to meet their personal banking needs.
- Performed daily reconciliation of teller drawer within established limits.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Verified customers' identification to ensure compliance with laws and regulations.
- Handled large volumes of currency quickly and accurately with minimal errors.
Personal Banking Associate
TD CANADA TRUST
Whitby, ON
11.2019 - 09.2021
- Obtained credit records from various reporting agencies to open new accounts.
- Collaborated with other departments to ensure quality service delivery to customers.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Analyzed customer credit profiles to determine eligibility for various types of loans.
- Examined checks for endorsements to verify legality of documents.
- Completed all assigned tasks within established deadlines.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Provided customers with information on banking products and services.
- Maintained up-to-date knowledge of banking regulations, procedures, and policies.
Credit Advisor
RBC ROYAL BANK OF CANADA
Mississauga, ON
01.2012 - 10.2018
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Contacted major credit bureaus to obtain copies of files and discuss specific entries.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- effectively analyzed credit bureaus and financial statements to mitigate risk of lending credit based on fulfilling credit applications.
- Recommended products/services and shared information with clients to meet their financial needs and provided superior, responsive execution and delivery of tailored client transactions.
- Adhered to compliance routines in carrying out transactions and referred clients to RBC partners as appropriate to meet their financial needs.
- Developed and maintained courteous and effective working relationships.
Everyday Banking Specialist
RBC Royal Bank Of Canada
Mississauga, ON
08.2011 - 01.2012
- Investigated and resolved account issues by offering applicable options to customers.
- Identified customer desires and goals through needs-based sales tactics.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
Education
BCOMM. - BUSINESS MANAGEMENT
Ryerson University
Toronto, ON06-2012
High School Diploma -
North Albion Collegiate Institute
Toronto, ON06-2007
Skills
- Quality Assurance
- Multitasking
- Written/Oral Communication
- Adaptability
- Decision Making
- Critical Thinking
- Analytical Skills
- Product Knowledge
- Time Management
- Customer Service
- Conflict Resolution
- Computer Literacy
- Customer Retention
- Problem Solving
- Attention to Detail
- Regulatory Compliance
- Customer Relations
- Policies and Procedures Adherence
- Calm and Professional Under Pressure
- Relationship Building
Languages
Tamil
Professional
English
Professional
Timeline
Customer Experience Associate
TD CANADA TRUST
10.2021 - Current
Personal Banking Associate
TD CANADA TRUST
11.2019 - 09.2021
Credit Advisor
RBC ROYAL BANK OF CANADA
01.2012 - 10.2018
Everyday Banking Specialist
RBC Royal Bank Of Canada
08.2011 - 01.2012
BCOMM. - BUSINESS MANAGEMENT
Ryerson University
High School Diploma -
North Albion Collegiate Institute
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