Carla Faieta
Toronto,ON
Summary
Dedicated and results-driven administrative professional with a proven track record in real estate administration, transaction management and office/facilities management. Highly successful at streamlining operations and handling complex workflows. An analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
I am seeking a challenging role where my multifaceted skills, attention to detail, and proactive approach can contribute to the success and growth of a dynamic organization.
Overview
16
16
years of professional experience
Work History
Deal Administrator
FOREST HILL REAL ESTATE
09.2022 - Current
- Manages incoming deal and accounting emails, ensuring timely responses to inquiries
- Manages various aspects of payroll process, including recording accounts receivable payments, distributing trust account funds and handling commission account funds
- Prepares and issues invoices to lawyers and cooperating brokerages for commissions owed
- Tracks accounts receivable payments, proactively following up with other brokerages and lawyers regarding late or inaccurate payments
- Conducts thorough checks on accuracy of all transaction paperwork, addressing any deficiencies with agents
- Collaborates with management to design and implement department-wide protocols, enhancing workflow efficiencies and agent satisfaction
- Contributes actively to ongoing RECO and FINTRAC compliance efforts
Deal Administrator
Property.ca Inc., Brokerage
09.2020 - 09.2022
- Resolved over 90% of incoming deal and accounting emails within 24 hours, improving agent satisfaction and workflow efficiency
- Executed preparation and processing of commission payroll for 250+ agents, handling over 700 monthly transactions
- This included recording accounts receivable payments, distributing trust account funds, commission account funds and managing agent HST and garnishment payments
- Collaborated with management to conceptualize and implement department-wide protocols, increasing workflow efficiency and contributing to RECO and FINTRAC compliance efforts brokerage wide
- Recognized with 2021 Impact Award for continuous dedication to improving brokerage operations
- Identified and implemented transaction management software, resulting in a 30% increase in productivity and cost savings of $10,000 annually
- Monitored accounts receivable payments, proactively following up with lawyers and cooperating brokerages to address late or inaccurate payments
- Provided support for preparation of monthly branch production reports
- Evaluated various vendor options for transaction management software, conducting demos, and providing comprehensive comparison reports to management
- Initiated issuance of invoices to lawyers and cooperating brokerages for outstanding payments owed..
Senior Administrative Assistant/Office Manager
iPro Realty Ltd., Brokerage
03.2016 - 09.2020
- Conducted thorough screening of all incoming calls and emails, managing communications across three email accounts and five staff members
- Enhanced office efficiency through adept calendar management for two office locations, facilitating seamless coordination of boardroom bookings, staff meetings and events
- Created diverse marketing materials encompassing online, social media and print mediums, including online newsletters, mailouts and window display featuring all office listings
- Oversaw screening, interviewing, onboarding and training of all new office administrators
- Offered comprehensive oversight and management for team of five across two locations, conducting quarterly performance reviews and providing coaching as required
- Took charge of organizing team and office events on a quarterly basis, cultivating a positive and collaborative work environment
- Acted as primary point of contact for facilities management across two locations, ensuring seamless operations through close collaboration with vendors and building owners
- Successfully coordinated repair of damages caused by flooding in both locations, working closely with contractors
- Partnered with head office to address office equipment and infrastructure requirements
- Coordinated inventory and office supply management for two locations showcasing adept negotiation skills with vendors
- Played a key role in overseeing the recruitment and onboarding processes for new Realtors joining the brokerage
- Assisted in implementation, management, and re-programming of a company wide phone system spanning nine offices and 900+ users, resulting in significant annual cost savings of $19,000.
Interim Administrative Assistant
Bosley Real Estate
07.2015 - 10.2015
Administrative Assistant
Your Choice Realty Corp
05.2014 - 02.2015
Executive Assistant
BLIM
01.2012 - 05.2014
Part-Time Assistant
Millar and Breen
08.2008 - 02.2013
Education
Graduate Certificate - Human Resource Management
University of Toronto, School of Continuing Education
Toronto01.2014
AEC / DEP Or Skilled Trade Certificate - Theatre And Live Events Production
Sheridan College: Institute of Design And Technology
Oakville01.2009
Secondary School -
R.H. King Academy
Toronto, ON01.2007
Skills
- Office Management
- Transaction Management
- Payroll Processing
- Data Confidentiality
- Facilities Management
- Recruitment and Onboarding
- Executive Support
- Project Coordination
- Schedule Coordination
- Resourceful and Analytical
- Team Building and Leadership
- Research and Analytical Skills
Languages
English
Native or Bilingual
Timeline
Deal Administrator
FOREST HILL REAL ESTATE
09.2022 - Current
Deal Administrator
Property.ca Inc., Brokerage
09.2020 - 09.2022
Senior Administrative Assistant/Office Manager
iPro Realty Ltd., Brokerage
03.2016 - 09.2020
Interim Administrative Assistant
Bosley Real Estate
07.2015 - 10.2015
Administrative Assistant
Your Choice Realty Corp
05.2014 - 02.2015
Executive Assistant
BLIM
01.2012 - 05.2014
Part-Time Assistant
Millar and Breen
08.2008 - 02.2013
Graduate Certificate - Human Resource Management
University of Toronto, School of Continuing Education
AEC / DEP Or Skilled Trade Certificate - Theatre And Live Events Production
Sheridan College: Institute of Design And Technology
Secondary School -
R.H. King Academy
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