Burim Morina
Edmonton,AB
Summary
Achieved consistent sales growth as a Product Advisor at Toyota Northwest Edmonton by leveraging expert product knowledge and exceptional relationship-building skills. Spearheaded training programs, enhancing team proficiency and customer satisfaction. Excelled in customer relations and sales expertise, surpassing sales goals through strategic brand promotion and personalized service plans. Outgoing Product Advisor versed in connecting with customers of all backgrounds to promote company offerings. Skilled in consultative and relationship-based selling techniques. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned Product Advisor dedicated to consistently exceeding sales, service and quality objectives by providing knowledgeable, prompt and thorough customer support. Bringin 5 years of related experience and strong desire to positively impact company objectives.
Overview
7
7
years of professional experience
Work History
Product Advisor
Toyota Northwest Edmonton
Edmonton, AB
03.2023 - 05.2024
- Provided detailed product demonstrations to prospective clients, highlighting key features that aligned with their specific requirements.
- Established lasting client relationships through exceptional customer service and timely follow-ups on inquiries and concerns.
- Analyzed customer data to uncover trends in purchasing behavior, informing future sales tactics and strategies for optimal results.
- Exceeded sales targets consistently by actively pursuing new business opportunities and establishing rapport with potential clients.
- Built and maintained productive relationships with new and existing customers.
- Boosted customer satisfaction by providing tailored product recommendations and personalized solutions.
- Put together contract documents, finalized sales and set up service plans.
- Managed a diverse portfolio of clients, ensuring their unique needs were met while maintaining consistent communication throughout the process.
- Identified opportunities for upselling additional products or services during interactions with existing customers, resulting in increased revenue generation.
Product Advisor
Toyota On The Trail
Edmonton
01.2021 - 02.2023
- Provided detailed product demonstrations to prospective clients, highlighting key features that aligned with their specific requirements.
- Established lasting client relationships through exceptional customer service and timely follow-ups on inquiries and concerns.
- Built and maintained productive relationships with new and existing customers.
- Implemented training programs for new Product Advisors, contributing to higher retention rates and overall team success.
- Put together contract documents, finalized sales and set up service plans.
- Assisted with the development of sales collateral materials such as brochures, presentations, and case studies to support the sales process effectively.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exceeded sales targets consistently by actively pursuing new business opportunities and establishing rapport with potential clients.
Product Advisor
Gateway Toyota
Edmonton
08.2020 - 01.2021
- Provided detailed product demonstrations to prospective clients, highlighting key features that aligned with their specific requirements.
- Established lasting client relationships through exceptional customer service and timely follow-ups on inquiries and concerns.
- Built and maintained productive relationships with new and existing customers.
- Boosted customer satisfaction by providing tailored product recommendations and personalized solutions.
- Put together contract documents, finalized sales and set up service plans.
- Established long term customer relationships by using effective communication and active listening skills.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Life Insurance Agent
American Income Life
Edmonton
01.2019 - 06.2020
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Promoted products and services using upselling and other sales strategies.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Generated leads through cold-calling, networking and other outreach methods.
- Responsible for hiring and training new staff members
Carpenter
EZG Construction
Edmonton
07.2017 - 02.2019
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Inspected job sites to identify potential hazards and establish protection and safety standards.
- Measured, drilled and sawed materials to perform successful home improvements.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Repaired damaged doors, windows and other structures.
- Built and hung custom doors and frames.
Skills
- Customer Relations
- Service plans
- Sales expertise
- Sales proficiency
- Brand Promotion
- Relationship Building
- Product Knowledge
- Sales Goals
- Employee Coaching
Languages
English
Full Professional
Albanian
Native or Bilingual
Timeline
Product Advisor
Toyota Northwest Edmonton
03.2023 - 05.2024
Product Advisor
Toyota On The Trail
01.2021 - 02.2023
Product Advisor
Gateway Toyota
08.2020 - 01.2021
Life Insurance Agent
American Income Life
01.2019 - 06.2020
Carpenter
EZG Construction
07.2017 - 02.2019