Brytney Neira
Toronto,ON
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
3
3
years of professional experience
Work History
Guest Experience Leader
McDonald's
03.2022 - Current
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Customer Service Cashier
Caledonia Bakery
09.2021 - 11.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Babysitter
Samina Ibqal
05.2021 - 08.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Housekeeper
Samina Ibqual
05.2021 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Flight Services
Seneca Polytechnic
1750 Finch Avenue East04.2025
High School Diploma -
John Polanyi Collegiate Institute
Toronto, ON06.2023
Skills
- Leadership Qualities
- Guest experiences
- Exceptional communication
- Guest Services
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Guest Experience Leader
McDonald's
03.2022 - Current
Customer Service Cashier
Caledonia Bakery
09.2021 - 11.2021
Babysitter
Samina Ibqal
05.2021 - 08.2021
Housekeeper
Samina Ibqual
05.2021 - 08.2021
Flight Services
Seneca Polytechnic
High School Diploma -
John Polanyi Collegiate Institute
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