Brianne Baird
Victoria,BC
Summary
As a performance minded quality assurance and performance improvement professional, I have spent over nine years working in the private sector to create, improve and organize management systems, and policy structure at two organizations that both have a strong focus on project management and engineering and I am currently leading important quality improvement initiates within Primary Care at the Ministry of Health. My work experience has enabled me to understand and ensure application of both private and public service expectations and requirements and allows me to use my strong skills in risk-based critical thinking within comprehensive project and policy minded organizations. I have made significant and impactful changes throughout my career and, as a result, senior managers executives regularly seek my advice and expertise.
Overview
12
12
years of professional experience
Work History
Senior Quality Improvement Analyst
BC Public Service - Ministry Of Health
03.2023 - Current
- Leads quality improvement review teams of Ministry of Health and stakeholder specialists for the analysis of program policy or legislation, evaluates programs, and services, and recommends changes for improvement within the Primary Care Division.
- Provides advice and recommendations on legislation, policy and programs to senior management, ministry of health executives and government officials.
- Researches, develops, and writes regulations, technical guides, publications, presentations, legislative summaries, briefing notes, and Cabinet Submissions, Treasury Board Submissions, Requests for Legislation, and public discussion papers.
- Develops processes and leads high level stakeholder consultations for defining program policies or priorities, identifying stakeholder preferences and reconciling conflicts.
- Analyzes and identifies social, economic, legal, and political issues associated with program objectives; assesses competing and/or conflicting priorities; identifies and manages risks and issues; and recommends strategic policy alternatives or significant changes to program operations or service delivery.
- Conducts issues management by identifying emerging policy issues of major significance and advising senior executive and the Minister of Health and preparing recommendations for response that reflect overall ministry policy and government direction.
- Represents the Ministry of Health on intra and inter-ministry working committees formed to develop strategic policy concepts and supporting documentation.
Senior Quality Assurance Specialist
Babcock Canada
08.2017 - 02.2022
- Lead and managed quality assurance projects, improvement workshops and process change management with management at all levels of the organization.
- Lead and managed the audit program and the auditors, while also conducting both internal and external audits
- Monitored process and product standards and quality-control/assurance programs
- Worked with management and executives and their teams to improve and implement organizational process/policy to increase efficiency and provide direction, while also meeting standards, regulatory and customer requirements.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to leadership on quality metrics by communicating on trend analysis
- Educated employees on specific QA standards and confirmed maintenance of standards.
Quality Assurance Coordinator
ConocoPhillips Canada
09.2012 - 05.2017
- Created, facilitated and implemented a fully functional lesson learned program, utilized by all departments within Capital Projects
- Worked with management and executives to identify areas for continual improvement and assign corrective and preventive actions to individuals and teams.
- Performed gap analysis within the corporate management standards
- Wrote, reviewed and mapped all technical documents and processes within Capital Projects
- Identified and reported on any issues by creating non-compliance reports relating to contracts, processes/policy and procedures
Litigation Resource Assistant
Bennett Jones LLP
05.2011 - 03.2013
- Managed lawyers’ practice from senior partners to junior associates.
- Prepared and transcribed correspondence using digital dictation.
- Drafted legal documents including contracts, agreements and court documents including litigation, corporate and contractual law.
- Maintained up-to-date file and diary system.
- Liaised with clients, doctors and other external legal professionals, as required.
Education
Certificate - Lead Auditor
SAI Global/QMI
Calgary, AB05.2017
Diploma - Paralegal/Legal Assistant
Southern Alberta Institute of Technology
Calgary, AB05.2011
Certificate - Emergency Medical Responder
Southern Alberta Institute of Technology
Calgary, AB05.2007
Skills
- Consistent and proven top performer and leader
- Highly adaptable and flexible to new challenges
- Resourceful and innovative, creating effective solutions to solve problems
- Skillful time management to prioritize tasks and meet deadlines
- Attentive and effective when liaison with internal and external personnel
- Results oriented to achieve both corporate and personal goals
- Influence, build and cooperate within teams to reach goals
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Senior Quality Improvement Analyst
BC Public Service - Ministry Of Health
03.2023 - Current
Senior Quality Assurance Specialist
Babcock Canada
08.2017 - 02.2022
Quality Assurance Coordinator
ConocoPhillips Canada
09.2012 - 05.2017
Litigation Resource Assistant
Bennett Jones LLP
05.2011 - 03.2013
Certificate - Lead Auditor
SAI Global/QMI
Diploma - Paralegal/Legal Assistant
Southern Alberta Institute of Technology
Certificate - Emergency Medical Responder
Southern Alberta Institute of Technology
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