Munyengaju Angelo
Victoria,BC
Summary
Dynamic Insurance Claims Specialist with TD Bank, adept at claims investigation and analysis. Proven track record in enhancing customer satisfaction through effective communication and timely resolutions. Skilled in policy interpretation and maintaining compliance, while demonstrating strong teamwork and collaboration in managing high-volume caseloads. Committed to accuracy and confidentiality in all processes.
Overview
14
14
years of professional experience
Work History
Insurance Claims Specialist
TD Bank
02.2023 - 06.2024
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Claims Analyst
Sonarwa
10.2010 - 01.2018
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
Education
Bachelor of Science - Accounting And Finance
Kigali Indipendent University
Kigali Rwanda05-2012
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Insurance Claims Specialist
TD Bank
02.2023 - 06.2024
Claims Analyst
Sonarwa
10.2010 - 01.2018
Bachelor of Science - Accounting And Finance
Kigali Indipendent University
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