Brianna Barkwell
Bowmanville
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Beertown Public House
10.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Beverage Cart Server
Newcastle Golf Club
07.2024 - 10.2024
- Maintained a clean and organized beverage cart, demonstrating professionalism and attention to detail.
- Exhibited excellent multitasking skills by managing cash transactions, inventory control, and customer interactions simultaneously.
- Contributed to a safe environment by adhering to food safety regulations when handling perishable items on the cart.
- Maximized customer engagement by offering friendly and approachable service, making each interaction memorable.
- Developed rapport with regular customers, fostering a positive atmosphere that encouraged repeat business.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
Server, Bartender, Supervisor
St. Louis Bar and Grill
08.2021 - 07.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Education
High School Diploma -
St Stephens Secondary School
06.2021
Skills
- Smart Serve Certified
- CPR and First aid Certified
- Communication skills
- Customer Service
- Time Management
- Leadership
- Beverage preparation
- Interpersonal Skills
- Cash handling
- Opening and closing duties
Languages
English
Native or Bilingual
Timeline
Server
Beertown Public House
10.2024 - Current
Beverage Cart Server
Newcastle Golf Club
07.2024 - 10.2024
Server, Bartender, Supervisor
St. Louis Bar and Grill
08.2021 - 07.2024
High School Diploma -
St Stephens Secondary School
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