Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Certification and Awards
Generic

Jillian Lyman

Waterloo,Canada

Summary

Dynamic, customer-focused professional with over 5 years of experience in the hospitality industry, recognized for consistently delivering exceptional guest experiences and fostering strong team leadership. Expertise in communication, team management, and maintaining high operational standards drives a commitment to excellence. Holds a Bachelor's degree in Sociology and a graduate certificate in Human Resources Management, with a passion for community engagement and leadership development that enhances organizational success. Proven ability to cultivate positive relationships and create an inclusive environment that supports both team members and guests.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server/Bartender

Beertown Public House, Waterloo, ON
04.2022 - Current
  • Provided high-volume bar and table service, crafting cocktails, pouring beer, and recommending food pairings.
  • Maintained extensive knowledge of craft beer, wine, and spirits, ensuring informed recommendations and upselling.
  • Managed POS transactions, cash handling, and reservations, delivering efficient and friendly customer service.
  • Worked in a fast-paced, team-oriented environment, ensuring smooth operations during peak hours.

Front Desk Attendant

Wilfrid Laurier University, Waterloo, ON
09.2021 - 09.2022
  • Supported the success of departmental programming, promotions, and leadership initiatives.
  • Played a key role in organizing and promoting leadership programs for students and staff.
  • Acted as a primary point of contact, ensuring smooth communication between the department and its stakeholders.
  • Assisted in the management of daily administrative tasks, including handling inquiries and maintaining a welcoming environment.

Food and Beverage Server

Cobble Beach Golf and Resort, Kemble, ON
04.2021 - 08.2021
  • Independently managed breakfast service and in-room dining, ensuring timely and high-quality service.
  • Provided upscale dining experiences, offering expert food, wine, and cocktail recommendations while upselling.
  • Handled reservations, guest interactions, and complaint resolution to maintain high customer satisfaction.
  • Collaborated with culinary and service teams, maintaining a clean, organized workspace and seamless operations.

Shift Supervisor/ Assistant Manager

Tim Hortons, Owen Sound, ON
04.2016 - 08.2021
  • Managed high-volume operations while maintaining excellent customer service.
  • Trained team members to ensure seamless and efficient service.
  • Handled guest complaints empathetically, ensuring satisfaction.
  • Managed cash, credit transactions, and store cleanliness to ensure a smooth operation.

Education

Graduate Certificate - Human Resource Management

Conestoga College
Waterloo, ON
08-2025

Bachelor of Arts - Sociology

Wilfrid Laurier University
Waterloo, ON
12-2024

High School Diploma - undefined

Owen Sound District Secondary School
Owen Sound, ON
06.2019

Skills

  • Software Proficiency: Microsoft Office Suite, Zoom, Email Platforms, Microsoft Excel and experience with HRIS systems
  • Communication: Fluent in English; French (intermediate speaking, reading; basic writing)
  • Leadership: Proven ability to manage teams, set goals, and provide coaching to ensure high performance
  • Customer Service: Dedicated to delivering excellent service with a friendly and professional approach
  • Multitasking & Time Management: Efficient in managing tasks in high-pressure, fast-paced environments

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • Working towards CHRP certification
  • Smart Serve Certification | March 2025
  • YMCA Peace Medal Recipient | 2020
  • Organizer of Owen Sound Black Lives Matter March | June 2020
  • Certificate of Appreciation from Bruce-Grey MPP Bill Walker | June 2020
  • Certificate of Appreciation from Bruce-Grey MP Alex Ruff | June 2020
  • Recognition of Commitment to Community Peacebuilding | March 2021, and service standards.

Timeline

Server/Bartender

Beertown Public House, Waterloo, ON
04.2022 - Current

Front Desk Attendant

Wilfrid Laurier University, Waterloo, ON
09.2021 - 09.2022

Food and Beverage Server

Cobble Beach Golf and Resort, Kemble, ON
04.2021 - 08.2021

Shift Supervisor/ Assistant Manager

Tim Hortons, Owen Sound, ON
04.2016 - 08.2021

High School Diploma - undefined

Owen Sound District Secondary School

Graduate Certificate - Human Resource Management

Conestoga College

Bachelor of Arts - Sociology

Wilfrid Laurier University

Certification and Awards

  • Smart Serve | 2025
  • YMCA Peace Medla Recepient | 2020
  • Organizer of Owen Sound Black Lives Matter March |
    June 2020
  • Certificate of Appreciation from Bruce-Grey MPP Bill
    Walker | June 2020
  • Certificate of Appreciation from Bruce-Grey MP Alex
    Ruff | June 2020
  • Recognition of Commitment to Community
    Peacebuilding | March 2021, and service standards.

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Jillian Lyman