Lysa Procunier
Bowmanville
Summary
Dynamic professional with extensive hands-on experience in case management, adept at navigating complex challenges. Possesses strong problem-solving skills and a proactive approach to new tasks, ensuring efficient and effective outcomes. Recognized for adaptability, creativity, and a results-oriented mindset that drives success in diverse environments. Committed to making meaningful contributions that align with and advance organizational goals.
Overview
19
19
years of professional experience
Work History
Co-Founder and Transport Coordinator
Freedom Drivers - Animal Rescue Transport
10.2014 - Current
- Led development and implementation of operational initiatives that grew a grassroots animal‑rescue transport network into a sustainable regional service.
- Established foundational business processes, including risk management, communications protocols and succession planning, to ensure continuity of operations.
- Conducted targeted market research to identify trends and build strategic partnerships, resulting in expanded networks of partner rescues and increased transport capacity.
- Designed marketing campaigns and community‑outreach programs that boosted brand awareness and customer engagement.
- Coordinated transport schedules, volunteers and vehicles to deliver safe, efficient and compassionate services, balancing resources with demand.
- Cultivated relationships with partners, service providers and volunteers, acting as the organization’s public representative.
Care Coordinator
Central East CCAC
09.2008 - 12.2019
- Intake care coordinator from 2008 - 2009
- Hospital based care coordination from 2009 - 2019
- Managed intake and hospital‑based care coordination for patients across acute and long‑term settings; assessed healthcare needs, developed care plans and connected patients with appropriate providers.
- Facilitated patient and family planning meetings, provided clear guidance and addressed questions, ensuring understanding and alignment of goals.
- Conducted capacity assessments and managed long‑term care applications in accordance with Ministry of Health protocols.
- Collaborated with hospital teams, community resources and external stakeholders to deliver coordinated care that met assessed needs.
- Served as a regional Champion for the rollout of the Client Health Related Information System (CHRIS); trained colleagues, streamlined adoption and maintained accurate records to support integrated care.
- Recognized as an expert user and peer facilitator for CHRIS, improving operational efficiency and data quality.
Patient Care Manager and Community Registered Nurse / Wound Ostomy Resource Nurse
Saint Elizabeth Healthcare
05.2006 - 05.2008
- Led a team of 90 registered nurses and registered practical nurses, overseeing recruitment, training, scheduling and performance management to deliver high‑quality home healthcare services.
- Collaborated with CCAC care coordinators to ensure timely documentation and continuity of care.
- Responded to stakeholder concerns, ensuring appropriate resolutions and maintaining service excellence.
- Conducted on‑site and remote contact with patients and families to monitor satisfaction and adjust care plans.
- Provided ongoing professional development and education, strengthening team capabilities and readiness.
Registered Nurse - Critical Care
North York General Hospital
05.2007 - 08.2007
- Provided comprehensive care to critically ill patients, conducting continuous assessments and managing advanced equipment including IV lines, central lines and ventilators.
- Collaborated with multidisciplinary teams to implement evidence‑based treatment plans and optimise patient outcomes.
- Administered medications, monitored responses and educated patients and caregivers on care plans and medication effects.
- Maintained meticulous documentation and participated in professional development sessions.
Education
Bachelor of Science - Nursing
Ryerson University
Toronto, ONDiploma - Critical Care Nursing
George Brown College
Toronto, ON04.2000
Diploma - Nursing
Seneca College
Toronto, ON05.1995
Skills
- Collaborative teamwork across disciplines
- Strategic partnerships
- Effective time management
- Partnership cultivation
- Team building
- Strong organizational skills
- Care planning
- Conflict resolution
- Problem-solving
- Patient advocacy
- Cultural sensitivity
- Clear and concise communication
Accomplishments
- Collaborated with a team of 25 leaders in the development of a cutting edge telephony solution for a large home health care provider.
- Achieved expert status and peer facilitator by introducing CHRIS for all patient record tasks.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Co-Founder and Transport Coordinator
Freedom Drivers - Animal Rescue Transport
10.2014 - Current
Care Coordinator
Central East CCAC
09.2008 - 12.2019
Registered Nurse - Critical Care
North York General Hospital
05.2007 - 08.2007
Patient Care Manager and Community Registered Nurse / Wound Ostomy Resource Nurse
Saint Elizabeth Healthcare
05.2006 - 05.2008
Bachelor of Science - Nursing
Ryerson University
Diploma - Critical Care Nursing
George Brown College
Diploma - Nursing
Seneca College
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