Summary
Overview
Work History
Education
Skills
Timeline
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Brian Shean

Toronto,CA

Summary

Senior Technical Analyst with a strong service-oriented approach, offering two decades of expertise in managing and optimizing global infrastructure, multi-tier enterprise storage, and data backup and recovery systems. Proven track record of collaborating effectively and providing leadership to deliver innovative solutions to clients and partner teams.

Overview

22
22
years of professional experience

Work History

Sr Technical Storage Analyst

RBC Royal Bank
06.2019 - 11.2022
  • Implement and maintain code level and hardware on global storage arrays
  • Collaborate with clients and partner teams on planned and unplanned impacts on production, testing and disaster recovery
  • Work with vendors to maintain and meet hardware stability and redundancy service level agreements
  • Train and mentor new hires and first tier support teams
  • Improve and implement reporting and break fix automation initiatives
  • Create best practices documentation for a dynamic and evolving environment
  • Escalation of Sev 1 impacts to relevant partner teams and vendors
  • Contributed to projects in automation for filtering system messages by priority and common errors that can have automated fixes applied

Data Protection and Recovery

RBC Royal Bank
08.2008 - 06.2019
  • Technical hardware and software support for global backup and archiving environments in production, development and testing
  • Change management and implementation for server and cloud tier
  • Create and maintain technical support documents for server and application support users
  • Designed and implemented auditing systems to optimize processes and reduce future risk
  • Knowledge of internal and external compliance and audit standards
  • Routine system maintenance in cooperation with vendor teams
  • Worked with vendors to setup and migrate archived data from physical tape to cloud
  • User image and data recovery for mobile and branch users

Mainframe Production Support

RBC Royal Bank
03.2001 - 08.2008
  • 24/7 onsite support of domestic banking applications
  • Escalation of production impacts to application and vendor support

Education

Certificate of Technical Studies - Computer And Information Systems

Mohawk College of Applied Arts And Technology
Hamilton, ON
01.2001

Bachelor of Arts - History

University of Guelph
Guelph, ON
05.1998

Skills

  • Ability to prioritize, plan, organize and work independently and cooperatively with others in a team environment
  • Strong conceptual, analytical and problem solving skills
  • Focus on customer service and performance quality
  • Excellent communication skills with the ability to convey, clearly and effectively
  • Change management and risk mitigation
  • Solution planning and design
  • Leadership in operational process and design
  • Vendor management and coordination
  • Management of client and user data compliance and audit requirements
  • Knowledge of Windows, Linux, ansible and python
  • Extensive use of Microsoft Teams, Office Suite, Slack, automated alerting and ticket generation platforms
  • Experience with cloud environments by IBM, EMC and AWS
  • Extensive work with storage arrays from IBM, EMC and Pure Storage
  • Administration and maintenance of backup hardware by EMC Networker and IBM Tivoli Storage Management
  • Maintain hardware asset documents for all data center locations
  • Generate reports for system performance metrics
  • Able to lift up to 80 pounds

Timeline

Sr Technical Storage Analyst

RBC Royal Bank
06.2019 - 11.2022

Data Protection and Recovery

RBC Royal Bank
08.2008 - 06.2019

Mainframe Production Support

RBC Royal Bank
03.2001 - 08.2008

Certificate of Technical Studies - Computer And Information Systems

Mohawk College of Applied Arts And Technology

Bachelor of Arts - History

University of Guelph

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Brian Shean