Summary
Overview
Work History
Skills
Certification
Education
Timeline
Generic

Sidath Liyanage

Toronto,ON

Summary

To find an exciting opportunity where I can contribute in a team environment while helping my employer meets their financial goals and exceed customer expectations. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

18
18
years of professional experience
1
1
Certification

Work History

MANAGER

NRS auto collision Ltd
04.2023 - 12.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Shipping and Receiving Supervisor

Amico Accessories
08.2017 - 03.2023
  • Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
  • Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
  • Optimized storage space usage by organizing inventory according to product type and frequency of use.
  • Improved team performance with regular training sessions on safety procedures, equipment operation, and time management.
  • Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
  • Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
  • Collaborated with sales team to resolve customer complaints quickly and efficiently.
  • Ensured compliance with all relevant regulations by maintaining up-to-date knowledge of industry standards.
  • Implemented cost-saving measures that reduced overall shipping expenses without compromising quality or timeliness of deliveries.
  • Developed strong relationships with carriers to secure competitive rates for transportation services.
  • Implemented an efficient system for returns processing, minimizing costs associated with damaged or incorrect items received from customers or suppliers.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Processed returns and updated accounts.
  • Streamlined work order processes, enabling a quicker response time to address maintenance issues.
  • Reduced downtime of essential equipment through proactive preventative maintenance tasks.
  • Collaborated with building management to establish a comprehensive preventive maintenance schedule.
  • Optimized energy efficiency through the implementation of sustainable practices and technologies in building operations.
  • Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
  • Managed inventory of tools, equipment, and supplies necessary for routine maintenance tasks while minimizing waste or excess spending.
  • Handled minor landscaping tasks such as lawn care or snow removal when required to maintain an attractive property appearance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Rewired and replaced faulty electrical components in equipment.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Wrote and revised maintenance procedures.

Shipper and Receiver

Perfect Staf
08.2016 - 08.2017
  • Dezine Corp inc, Dispatcher, Excellent computer skills (MS Office applications Intermediate user of Microsoft excel, Work with shipping Software - ATS flamsoft - Onpallet.com - Vitran Express - Apex Motor Express ltd - Western Canada Express - FedEx Canada - UPS soft - A&B courier Truking - Kwiksavne coirier - Sameday worlwide Purolator soft, Forklift operator - Counterbalance - Electric motor norrow aisle Reach - Order picker cherry picke all type - Walkie pallet low lift
  • Managed shipping schedules for increased delivery accuracy and reduced lead times.
  • Ensured regulatory compliance by properly labeling shipments, adhering to safety protocols, and maintaining documentation.
  • Increased on-time deliveries through consistent coordination with carriers and proactive issue resolution.
  • Assisted in maintaining a safe working environment by following established workplace safety guidelines.
  • Prevented potential shipment delays by proactively addressing scheduling conflicts or carrier issues as they arose.
  • Coordinated with procurement teams to monitor supply levels, ensuring adequate stock availability for continuous order fulfillment.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Reviewed order data to verify transactions and shipping dates.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Customer Support

Markham motors
05.2014 - 07.2016
  • Part-Time Uber driver two years
  • Managed strategic business planning and implementation by reducing customer support calls by [Number]% and improving user experiences.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Provided exceptional customer support experience by combining kindness, thoughtful insights and concise responses.

Production Supervisor

Baxter Kitchens
01.2006 - 06.2014
  • Run Production line, Forklift Operating, Inventory, Run the Croissant and Dennis s line, Experience working independently and in a team environment, Sales experience, Excellent Customer Service skills, Demonstrated interpersonal, communication and active listening skills, Excellent computer skills (MS Office applications Intermediate user of Microsoft excel
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
  • Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
  • Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
  • Assisted in the implementation of new systems or machinery upgrades for enhanced productivity and cost savings.

Skills

  • Have the ability to work in a challenging environment
  • Excellent team player and effective employee relations
  • Have a cheerful and accommodating nature
  • Innovative creation of recipes
  • Extensive experience in banquet functions
  • Continuously focus on learning new technique and enhancing my skills on culinary arts
  • Profound knowledge in English and computer literacy
  • Ability to work under pressure and a fast Lerner
  • Opportunity to learn from a different senior chef who is in charge of that are and gained a vast knowledge
  • Excellent computer skills (MS Office applications Intermediate user of Microsoft excel
  • Ability to work cooperatively with others to achieve shared goals as well as the ability to work well Independently
  • Ability to multitask remain calm yet maintain sense of urgency for all requests
  • Forklift operator - Counterbalance
  • Electric motor norrow aisle Reach
  • Order picker cherry picke all type
  • Walkie pallet low lift
  • Expense Tracking
  • Policy Implementation

Certification

I certify that the information given above by me is true to the best of my knowledge

Education

Successfully completed the certificate level in International cookery course at Asian International Hotel School (Pvt) Ltd, Nugegoda, Sri Lanka., Attended the work shop on the technology of Bread and Pastry making, Successfully completed High School examination, Stratford Carccr Drug & Alcohol Treatment Specialized, George Brown College Culinary arts Skills program, University of Toronto Mental Health Course of Drug & Alcohol Counsellors

Timeline

MANAGER

NRS auto collision Ltd
04.2023 - 12.2023

Shipping and Receiving Supervisor

Amico Accessories
08.2017 - 03.2023

Shipper and Receiver

Perfect Staf
08.2016 - 08.2017

Customer Support

Markham motors
05.2014 - 07.2016

Production Supervisor

Baxter Kitchens
01.2006 - 06.2014
I certify that the information given above by me is true to the best of my knowledge

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Sidath Liyanage