Sirak Negasi
Toronto,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Operations Manager
Hospital for Sick Children, Garda World Security
2023.11 - Current
- Develop and implement strategic security plans to address safety concerns and manage emergency responses and procedures
- Foster and maintain robust relationships with clients and customers, ensuring that the organization's needs and requests are effectively addressed and satisfied
- Efficiently manage invoicing, scheduling, payroll, and site-specific guard concerns in a timely manner
- Create and apply innovative, proactive strategies for guard training, retention, team building, decision-making, and leadership development
- Conduct all hiring interviews and oversee the recruitment process for all positions, including team leads and supervisors
- Participate in planning committees for new emergency responses, providing problem-solving input to navigate complex situations
- Ensure compliance with hazard assessment regulations, maintaining accurate records of incident reports, use of force reports, memo books, WSIB reports, and safety toolboxes
- Regularly review and update standard operational procedures, collaborating with clients to enhance and advance procedural approaches.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Sick Kids Security Supervisor
Hospital for Sick Children, Garda World Security
2021.04 - 2023.11
- Vast knowledge of all 4 Sick Kids facilities and their respective security and operational procedures
- Supervise, assign, and evaluate the activities of shift personnel, ensuring adherence to department and Sick Kids policies and procedures
- Collaborate to build and maintain the department’s operational schedules
- Plan daily assignments and conduct daily briefing for security operations
- Preparing and conducting training for new hires and current staff, that includes training on workplace procedures and related safety and security protocols
- Monitor shift operations and work to resolve problems as they arise
- Delegate specific tasks to security officers and department personnel and inform Management regarding potential problems/issues and recommend possible solutions
- Take proactive steps to provide a safe and secure working environment to staff and visitors
- Conduct regular walk-throughs and security inspections for guards and various Sick Kids departments
- Proficient in resolving conflict and handling disagreements between guards, staff and visitors
- Back up badging coordinator with good knowledge on operating several applications such as CCure, Hurricane, PeopleSoft, Hurricane Assure ID
- Not limited to just creating badges but able to resolve access issues and answer badging related questions based on the procedures set out by the Badging Coordinator
- Review all incident reports for accuracy and adherence to department standards
- Assist in the creation and revisions of policies and procedures, process documents and visuals to track and display data.
Education
Bachelor Degree -
University of Ontario Institute of Technology
Ontario, Canada05.2016
High School Diploma -
Satec @ W.A. Porter C.I.
Ontario, Canada06.2011
Skills
- Responsible, efficient worker with excellent communication and interpersonal skills
- Self-starter with the ability to work independently
- Able to follow rules and regulations of workplace
- Ability to work cooperatively with wide range of personalities
- Ability to work with confidential and classified information
- Excellent management and supervisory skills
- Proficient with Microsoft Office Suite or related software
- Excellent written and verbal communication skills
- Ability to prioritize and multitask under tight timelines
- Recognize limitations and not afraid to ask questions when necessary
Timeline
Operations Manager
Hospital for Sick Children, Garda World Security
2023.11 - Current
Sick Kids Security Supervisor
Hospital for Sick Children, Garda World Security
2021.04 - 2023.11
Bachelor Degree -
University of Ontario Institute of Technology
High School Diploma -
Satec @ W.A. Porter C.I.
Similar Profiles
NATASHA YUENATASHA YUE
Connected Care Resource Nurse at The Hospital for Sick ChildrenConnected Care Resource Nurse at The Hospital for Sick Children
CAROLYN HOYLECAROLYN HOYLE
RN, Gynecology and Young Prenatal Clinic at Hospital for Sick ChildrenRN, Gynecology and Young Prenatal Clinic at Hospital for Sick Children
Kexin LuKexin Lu
Door-to-Door Consultant at The Hospital For Sick ChildrenDoor-to-Door Consultant at The Hospital For Sick Children