Sirak Negasi
Toronto,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Operations Manager
Hospital for Sick Children, Garda World Security
11.2023 - Current
- Develop and implement strategic security plans to address safety concerns and manage emergency responses and procedures
- Foster and maintain robust relationships with clients and customers, ensuring that the organization's needs and requests are effectively addressed and satisfied
- Efficiently manage invoicing, scheduling, payroll, and site-specific guard concerns in a timely manner
- Create and apply innovative, proactive strategies for guard training, retention, team building, decision-making, and leadership development
- Conduct all hiring interviews and oversee the recruitment process for all positions, including team leads and supervisors
- Participate in planning committees for new emergency responses, providing problem-solving input to navigate complex situations
- Ensure compliance with hazard assessment regulations, maintaining accurate records of incident reports, use of force reports, memo books, WSIB reports, and safety toolboxes
- Regularly review and update standard operational procedures, collaborating with clients to enhance and advance procedural approaches.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Sick Kids Security Supervisor
Hospital for Sick Children, Garda World Security
04.2021 - 11.2023
- Vast knowledge of all 4 Sick Kids facilities and their respective security and operational procedures
- Supervise, assign, and evaluate the activities of shift personnel, ensuring adherence to department and Sick Kids policies and procedures
- Collaborate to build and maintain the department’s operational schedules
- Plan daily assignments and conduct daily briefing for security operations
- Preparing and conducting training for new hires and current staff, that includes training on workplace procedures and related safety and security protocols
- Monitor shift operations and work to resolve problems as they arise
- Delegate specific tasks to security officers and department personnel and inform Management regarding potential problems/issues and recommend possible solutions
- Take proactive steps to provide a safe and secure working environment to staff and visitors
- Conduct regular walk-throughs and security inspections for guards and various Sick Kids departments
- Proficient in resolving conflict and handling disagreements between guards, staff and visitors
- Back up badging coordinator with good knowledge on operating several applications such as CCure, Hurricane, PeopleSoft, Hurricane Assure ID
- Not limited to just creating badges but able to resolve access issues and answer badging related questions based on the procedures set out by the Badging Coordinator
- Review all incident reports for accuracy and adherence to department standards
- Assist in the creation and revisions of policies and procedures, process documents and visuals to track and display data.
Education
Bachelor Degree -
University of Ontario Institute of Technology
Ontario, Canada05.2016
High School Diploma -
Satec @ W.A. Porter C.I.
Ontario, Canada06.2011
Skills
- Responsible, efficient worker with excellent communication and interpersonal skills
- Self-starter with the ability to work independently
- Able to follow rules and regulations of workplace
- Ability to work cooperatively with wide range of personalities
- Ability to work with confidential and classified information
- Excellent management and supervisory skills
- Proficient with Microsoft Office Suite or related software
- Excellent written and verbal communication skills
- Ability to prioritize and multitask under tight timelines
- Recognize limitations and not afraid to ask questions when necessary
Timeline
Operations Manager
Hospital for Sick Children, Garda World Security
11.2023 - Current
Sick Kids Security Supervisor
Hospital for Sick Children, Garda World Security
04.2021 - 11.2023
Bachelor Degree -
University of Ontario Institute of Technology
High School Diploma -
Satec @ W.A. Porter C.I.
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