Birame Kane
Winnipeg,Canada
Summary
Motivated and detail-oriented bilingual professional with experience in customer service and financial advising. Skilled at resolving customer issues, managing financial inquiries, and providing an exceptional experience in both English and French. Known for strong communication, organization, and problem-solving abilities in fast-paced environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Bilingual Customer Representative
Intouch CX
Winnipeg, Canada
10.2023 - 12.2025
- Delivered customer support in English and French via phone, chat, and email.
- Assisted clients with account setup, transactions, and digital banking inquiries.
- Resolved billing, payment, and fraud-related issues while maintaining confidentiality.
- Collaborated with cross-functional teams to resolve complex issues efficiently.
- Assisted customers with inquiries and resolved issues promptly.
Bilingual Customer Representative & Financial Advisor
Neo financial
Winnipeg, Canada
02.2023 - 09.2023
- Supported clients with financial inquiries, transactions, and account management.
- Advised customers on financial products and services tailored to their needs.
- Maintained high performance in resolution time and customer satisfaction metrics.
- Provided accurate and detailed product information, fostering trust and retention.
Customer Service Representative
Dakar, Senegal
05.2020 - 07.2022
- Handled customer inquiries, returns, and troubleshooting, achieving a high first-contact resolution rate.
- Collaborated with team members to enhance customer satisfaction and streamline communication processes.
- Created an internal FAQ resource to reduce repetitive inquiries and improve efficiency.
Education
Business Administration Diploma - Marketing
Université de Saint-Boniface
01.2023 - 06.2025
Skills
- Exceptional team spirit
- Attention to detail
- Customer relationship management
- Financial advising and account handling
- Multitasking and time management
- Adaptability in dynamic environments
- Professional communication in English and French
Hobbies and Interests
- Soccer
- Basketball
- Tennis
- Golf
References
Available upon request.
Languages
- French
- English
- French
Timeline
Bilingual Customer Representative
Intouch CX
10.2023 - 12.2025
Bilingual Customer Representative & Financial Advisor
Neo financial
02.2023 - 09.2023
Business Administration Diploma - Marketing
Université de Saint-Boniface
01.2023 - 06.2025
Customer Service Representative
05.2020 - 07.2022