Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic
Patricia  Oliveira Guirao

Patricia Oliveira Guirao

Toronto,Canada

Summary

Bilingual English-Portuguese professional with six years of customer service experience in international and Canadian settings. Demonstrated expertise in problem-solving, multitasking, and achieving organizational excellence within fast-paced industries. Acknowledged for proactive approach and exceptional communication skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Bilingual Customer Representative

Ttec Canada (Booking.com)
10.2022 - 05.2023
  • Delivered bilingual support for Booking.com clients, resolving complex booking and account issues promptly.
  • Maintained client satisfaction through proactive communication and multitasking in a high-volume environment.

Co-op Travel Consultant Assistant

Expedia Cruises
05.2022 - 07.2022
  • Supported sales and booking for travel packages, building relationships with new and repeat customers.

Traffic Control/Hoist Operator

North America Protection Service
06.2020 - 02.2022
  • Managed site access and delivery logistics for construction, ensuring safe and efficient traffic flow.

Sales Operator

Atento Brasil S.A.
04.2012 - 06.2013
  • Provided customer support and retention for Whirlpool clients via inbound/outbound telemarketing channels.

Customer Support Representative (Supply Chain)

IBM do Brasil
04.2006 - 10.2007
  • Assisted clients in mechanical replacement and backlog operations, supporting team logistics.

Bilingual Administrative Assistant

Bio Express
10.2001 - 08.2002
  • Managed billing, public tenders, and assisted management with administrative support tasks.

Bilingual Customer Care Representative / Receptionist

CPEI Orgenics Ltda
03.1997 - 08.1997
  • Managed billing, public tenders, and assisted management with administrative support tasks.

Education

Diploma - Tourism & Travel Services Management

Humber College Institute of Technology & Advanced Learning
Toronto, ON
01.2022

Bachelor’s Degree - Letters/Translation and Interpretation/English

UNIBERO – University of Letters & Human Sciences
São Paulo
11.1991

Skills

  • Customer service expertise
  • Effective communication
  • Organizational skills
  • Problem-solving abilities
  • Attention to detail
  • Multitasking proficiency
  • Quick learner
  • Fluency in Portuguese

Certification

  • TICO (Travel Industry Council of Ontario), Aug 2022
  • AODA (Accessibility for Ontarians with Disabilities Act), Oct 2019
  • Canada Specialist Program, Oct 2019
  • Manulife Module 1 – Travel Basics Insurance, Nov 2019
  • Atlantic Canada Certificate, Mar 2020
  • CLIA (Cruise Lines International Association), Apr 2021

Languages

English
Full Professional
Portuguese
Native or Bilingual

Additional Information

  • International Exchange Program: American Language Academy, Berkeley, CA (English as a Second Language), Jan – Mar 1994
  • Computer Skills: Microsoft Office, Lotus Notes, Outlook, SAP, ERP

Timeline

Bilingual Customer Representative

Ttec Canada (Booking.com)
10.2022 - 05.2023

Co-op Travel Consultant Assistant

Expedia Cruises
05.2022 - 07.2022

Traffic Control/Hoist Operator

North America Protection Service
06.2020 - 02.2022

Sales Operator

Atento Brasil S.A.
04.2012 - 06.2013

Customer Support Representative (Supply Chain)

IBM do Brasil
04.2006 - 10.2007

Bilingual Administrative Assistant

Bio Express
10.2001 - 08.2002

Bilingual Customer Care Representative / Receptionist

CPEI Orgenics Ltda
03.1997 - 08.1997

Diploma - Tourism & Travel Services Management

Humber College Institute of Technology & Advanced Learning

Bachelor’s Degree - Letters/Translation and Interpretation/English

UNIBERO – University of Letters & Human Sciences
Patricia Oliveira Guirao