Patricia Oliveira Guirao
Toronto,Canada
Summary
Bilingual English-Portuguese professional with six years of customer service experience in international and Canadian settings. Demonstrated expertise in problem-solving, multitasking, and achieving organizational excellence within fast-paced industries. Acknowledged for proactive approach and exceptional communication skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bilingual Customer Representative
Ttec Canada (Booking.com)
10.2022 - 05.2023
- Delivered bilingual support for Booking.com clients, resolving complex booking and account issues promptly.
- Maintained client satisfaction through proactive communication and multitasking in a high-volume environment.
Co-op Travel Consultant Assistant
Expedia Cruises
05.2022 - 07.2022
- Supported sales and booking for travel packages, building relationships with new and repeat customers.
Traffic Control/Hoist Operator
North America Protection Service
06.2020 - 02.2022
- Managed site access and delivery logistics for construction, ensuring safe and efficient traffic flow.
Sales Operator
Atento Brasil S.A.
04.2012 - 06.2013
- Provided customer support and retention for Whirlpool clients via inbound/outbound telemarketing channels.
Customer Support Representative (Supply Chain)
IBM do Brasil
04.2006 - 10.2007
- Assisted clients in mechanical replacement and backlog operations, supporting team logistics.
Bilingual Administrative Assistant
Bio Express
10.2001 - 08.2002
- Managed billing, public tenders, and assisted management with administrative support tasks.
Bilingual Customer Care Representative / Receptionist
CPEI Orgenics Ltda
03.1997 - 08.1997
- Managed billing, public tenders, and assisted management with administrative support tasks.
Education
Diploma - Tourism & Travel Services Management
Humber College Institute of Technology & Advanced Learning
Toronto, ON01.2022
Bachelor’s Degree - Letters/Translation and Interpretation/English
UNIBERO – University of Letters & Human Sciences
São Paulo11.1991
Skills
- Customer service expertise
- Effective communication
- Organizational skills
- Problem-solving abilities
- Attention to detail
- Multitasking proficiency
- Quick learner
- Fluency in Portuguese
Certification
- TICO (Travel Industry Council of Ontario), Aug 2022
- AODA (Accessibility for Ontarians with Disabilities Act), Oct 2019
- Canada Specialist Program, Oct 2019
- Manulife Module 1 – Travel Basics Insurance, Nov 2019
- Atlantic Canada Certificate, Mar 2020
- CLIA (Cruise Lines International Association), Apr 2021
Languages
English
Full Professional
Portuguese
Native or Bilingual
Additional Information
- International Exchange Program: American Language Academy, Berkeley, CA (English as a Second Language), Jan – Mar 1994
- Computer Skills: Microsoft Office, Lotus Notes, Outlook, SAP, ERP
Timeline
Bilingual Customer Representative
Ttec Canada (Booking.com)
10.2022 - 05.2023
Co-op Travel Consultant Assistant
Expedia Cruises
05.2022 - 07.2022
Traffic Control/Hoist Operator
North America Protection Service
06.2020 - 02.2022
Sales Operator
Atento Brasil S.A.
04.2012 - 06.2013
Customer Support Representative (Supply Chain)
IBM do Brasil
04.2006 - 10.2007
Bilingual Administrative Assistant
Bio Express
10.2001 - 08.2002
Bilingual Customer Care Representative / Receptionist
CPEI Orgenics Ltda
03.1997 - 08.1997
Diploma - Tourism & Travel Services Management
Humber College Institute of Technology & Advanced Learning
Bachelor’s Degree - Letters/Translation and Interpretation/English
UNIBERO – University of Letters & Human Sciences