Princely Teke Mbah
Oshawa,ON
Summary
Dedicated individual seeking employment in an administrative role and customer service. Experienced with managing customer interactions and resolving inquiries by utilizing effective communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive customer relationships and adapting to dynamic environments.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Representative
National Drug Testing (Dynacare)
09.2024 - Current
- Assisting 20+ clients daily from both Canada and U.S.A with emails, inbound and outbound calls in regard to drug tests.
- Assisted companies with setting up accounts and making reservations for clients
- Troubleshooted and resolved any issues concerning drug testing procedures
- Established great rapports with clients and coworkers
- Efficient in apps such as AS400, CISCO, Teams and Outlook
- Assisted in scheduling appointments, optimizing workflow for client convenience.
Bilingual Customer Care Representative
Concentrix, General Motors
06.2024 - 09.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Provided bilingual support to customers, enhancing communication and satisfaction levels.
Bilingual Technical Support
Kelly support, Apple
09.2023 - 06.2024
- Assisting 20+ clients daily from both Canada and U.S.A with inbound and outbound calls regarding their apple devices hardware and software, Apple ID and iCloud accounts.
- Sent emails to clients and coworkers
- Established great rapports with clients and coworkers
- Resolved customer concerns regarding their apple accounts
- Proficient in apps such as Core, Mz support
Bilingual Customer Service Disputes
CIBC
06.2022 - 03.2023
- Assisting 20+clients with inbound calls regarding their bank accounts
- Help resolved disputes between clients and merchants
- Sent emails to clients and coworkers
- Established great rapports with clients and coworkers
- Resolved customer concerns
- Proficient in apps such ad AS400, CISCO
Accountant Assistant (Internship)
MMOCKBIE LTD
11.2020 - 02.2021
- Developed excellent customer relationships
- Performed the daily recordings of company’s cash flow in an accurate manner
Education
Diploma - Accounting
University of the Gulf of Guinea
06.2021
Certificate of Education - undefined
St. Laurent College
06.2019
Skills
- Bilingual in English and French
- Proficient data entry skills with a speed of 45 wpm
- Proficient with the use of computers including Word, Excel, PowerPoint, Outlook and QuickBooks
- Excellent communication and interpersonal skills, able to interact efficiently with clients
- Analytical individual with a keen eye for detail and solid technical and problem-solving skills
- Extremely reliable and trustworthy with proven ability to meet deadlines and the needs of the client
- Driven, self-motivated individual with strong time management skills
- Proficient in the use of MS Office, data entry, and familiar with Sage 50
- Active listening
- Data entry
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Customer Representative
National Drug Testing (Dynacare)
09.2024 - Current
Bilingual Customer Care Representative
Concentrix, General Motors
06.2024 - 09.2024
Bilingual Technical Support
Kelly support, Apple
09.2023 - 06.2024
Bilingual Customer Service Disputes
CIBC
06.2022 - 03.2023
Accountant Assistant (Internship)
MMOCKBIE LTD
11.2020 - 02.2021
Certificate of Education - undefined
St. Laurent College
Diploma - Accounting
University of the Gulf of Guinea
Training and Certifications
Administrative and Clerical Training Program, Pathways Skill Development, London, ON
02/2022 to 05/2022
- Private Career College Certificate, PCC # 104519
- 12-weeks of hands-on training in Office Administration
- Proficient in MS Outlook, Word, Excel and PowerPoint
- Training in office procedures, equipment and protocols
- Basic Accounting/Bookkeeping using QuickBooks
- Relevant business terminology, including email, texts and social media
WHMIS, Pathways Skill Development, London, ON 05/2022
Worker Health and Safety Awareness in 4 Steps, London, ON 05/2022
CPR/First Aid, Pathways Skill Development, London, ON