BINDHUJA KURIAKOSE
Whites Lake,Nova Scotia
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude with 4+ years of technical experience. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
TECHNICAL SUPPORT ADVISOR
Concentrix
07.2020 - Current
- Monitored systems in operation and quickly troubleshot errors
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels
- Assists technical services team with various tasks and maintain up to date documentation on all procedures and processes for help desk/technical services team
- Ability to trouble shoot errors and issues, and recommend value added solutions with ease. Able to develop technical solutions to assist day to day user related problems
- Classifies, categorizes, prioritizes, and responds to support requests via phone, email and ticket system
- Able to work under pressure while maintaining a high attention to detail and maintain their knowledge of new and emerging technologies
- The ability to analyze problems and provide solutions while working in a fast-paced environment is essential
- Microsoft Office Suites - Efficient in Word, Excel, and Outlook.
- Provides hardware and software support
- Installed, configured and maintained computer systems and network connections
- Ability to trouble shoot errors and issues, and recommend value added solutions with ease
- Able to develop technical solutions to assist day to day user related problems
- Effectively navigate and troubleshoot iOS, and Mac operating systems
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions
- Experience in managing VMware systems for virtual environments.
- Experience working with Technical Systems
- Windows Server administration and maintenance experience
- Knowledge of LAN/WAN environments and concepts such as TCP/IP, DHCP, DNS, Active Directory
- Computer/software installation, maintenance, configuration, and troubleshooting
TELECOMUNICATION SALES REPRESENTETIVE
Zedd Communication
09.2018 - 11.2019
- Monitored customers for signs of security concerns and escalated issues to management
- Experience supporting users and desktop environments in a technical service/help desk environment
- Experience or familiarity with Incident Management Software
- Proven proficiency, diligence, and aptitude in a customer facing technical support role
- Excellent interpersonal, communication (both written and oral), organizational and proven troubleshooting skills
- Independently resolve problems and proactively communicate solutions
- Ability to manage multiple incidents simultaneously in a fast-paced technical environment
- Effectively gather, analyze, diagnose, and communicate information
- Microsoft Office 365/Azure including managing and maintaining Exchange configurations and mailboxes.
- Developed strong communication and organizational skills through working on group projects
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Post Graduation Diploma - Cloud Computing For Big Data
Lambton College of Applied Arts And Technology
Sarnia, ON04.2018
Bachelor in Computer Application - Computer Application
Marian College
Kerala, India04.2015
Skills
- Microsoft Office 365
- MS Windows
- Linux
- Application installations
- IOS & Mac OS expert
- Hardware Configuration
- Technical Troubleshooting
- Customer Service
- Analysis skills
- Active listener
- Remote Support
- ITIL Processes
- Microsoft office suites
- SQL
- PHP
- HTML
Timeline
TECHNICAL SUPPORT ADVISOR
Concentrix
07.2020 - Current
TELECOMUNICATION SALES REPRESENTETIVE
Zedd Communication
09.2018 - 11.2019
Post Graduation Diploma - Cloud Computing For Big Data
Lambton College of Applied Arts And Technology
Bachelor in Computer Application - Computer Application
Marian College
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