Kreena Shah

With a proven track record at Concentrix, I excel in diagnosing complex technical issues and enhancing customer satisfaction, maintaining a rate above 90%. My expertise spans from Operating Systems to IT Service Management, complemented by strong problem-solving and customer service skills.

E-commerce Grocery Website and Application, 03/01/20, 12/01/20, hosted an application from a website in an Android application for mobile users, featuring four modules (admin, shopkeeper, delivery person, and customer), with a tracking feature for customers, and developed the front end and back end using PHP and SQL Server

Network Design and Infrastructure Proposal, 08/01/22, 11/01/22, designed and implemented a network infrastructure, combining a logical topology with components like firewalls, routers, switches, and access points, and a physical layout detailing cable runs, office locations, and facilities 

Exchange Server Domain, 01/01/23, 02/01/23, developed a server capable of transmitting and receiving both encrypted and unencrypted emails, while ensuring secure communication through the configuration of RSA256-based SAN security certificates, and the implementation of server roles such as DNS, Certificate Authority, and Active Directory Services

Disaster Recovery Plan for Emergency Recovery, 01/01/23, 03/01/23. This disaster recovery plan outlines steps to handle a pandemic, ensuring uninterrupted web and software development for 38 employees by mitigating business interruptions, reducing revenue loss, and setting up office workstations with VPN access using AD credentials

• AWS Certified: Solution Architect Associate, 01/01/24
• Microsoft Certified: Azure Fundamentals (AZ-900), 03/01/23