BHAVIN SOLANKI
Hamilton,Canada
Summary
- Results-driven Sales Executive and Customer Service Representative with over 7 years of experience delivering exceptional service and driving customer satisfaction. Skilled in managing customer interactions, resolving issues efficiently, and strengthening client relationships through effective communication and empathy. Proven ability to maintain high satisfaction levels, foster customer loyalty, and support overall business growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Circle K
03.2023 - Current
- Tactfully and professionally handled customer inquiries, complaints, and concerns related to products, services, and promotions.
- Assisted the manager in preparing sales reports, identifying opportunities to maximize profitability, and consistently exceeding targets by 20%. Also supported with cleaning, inventory audits, and food & beverage management.
- Collaborated with team members to maintain optimal stock levels, ensuring product availability and a seamless shopping experience.
- Followed all work procedures and company protocols while operating the store, including implementing effective robbery-prevention measures.
Sales Representative
Blue Willow Variety & Communications
06.2023 - 09.2024
- Significantly increased upselling of lottery products and suggestive sales of telecom and Wi-Fi services.
- Managed money transfer services (MoneyGram, Ria, and Western Union) and processed invoices accurately.
- Assisted with passport photo services, IPTV box setup, and related customer support.
- Supported creation of price tags, promotional banners, and hoardings, contributing to improved customer experience.
- Delivered exceptional service that helped boost Google reviews by 2×.
Sales Executive
SNK Logistics LLP
11.2018 - 11.2022
- Prepared proposals for renting warehouse and office space to corporate clients, generating strong business value.
- Identified and secured new clients while building strong customer relationships and supporting professional growth.
- Negotiated terms to establish mutually beneficial agreements by understanding client needs and offering tailored solutions.
- Delivered exceptional service, contributing to high customer satisfaction and long-term partnerships.
- Managed databases, maintained sales reports, and organized monthly meetings with the board to review shortages and operational issues.
Education
Global Business Management - Mathematics, Communication, corporate supply chain strategy, computer programming and international management
Mohawk College
Hamilton, ON05.2024
Bachelor of Commerce - Commercial Management, Accounting & Auditing
Gujarat University
Ahmedabad, India05.2018
Skills
- Customer Service & Relationship Management
- Active Listening & Communication
- Conflict Resolution & De-escalation
- CRM & Microsoft Office Proficiency
- Problem Solving & Critical Thinking
- Payment Processing & Order Management
- Data Entry & Documentation Accuracy
- Sales Support & Upselling
- Scheduling, Coordination & Follow-Up Skills
- Call Center & Multi-Channel Support (Phone, Email, Live Chat)
Accomplishments
- Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook
- Accounting Software: Tally, basic accounting principles, and bookkeeping
- Hardware & Software: Basic understanding of computer hardware components
- Graphic Design: Proficient in Photoshop, CorelDRAW, and video editing
Volunteering (Mohawk College, Hamilton)
Designed an innovative game to engage new students, including ice-breaking activities to help them connect with campus facilities and services.
Excel Data Visualization (LinkedIn Learning, Online)
Earned an expertise certificate in Excel Data Visualization: Mastering 20+ Charts and Graphs.
Promotion to Sales Executive (SNK Logistics LLP)
Started as a Junior Sales Executive and received a promotion in 2020 for successfully managing sales operations, ensuring timely delivery of key products, and achieving high customer retention. This achievement contributed significantly to the company’s profit targets.
Advanced Diploma in Information Technology (ITCT Learning System, Ahmedabad)
LANGUAGES
English
Hindi
Gujarati
AVAILABILITY
- Full Time / Permanent
Timeline
Sales Representative
Blue Willow Variety & Communications
06.2023 - 09.2024
Customer Service Representative
Circle K
03.2023 - Current
Sales Executive
SNK Logistics LLP
11.2018 - 11.2022
Global Business Management - Mathematics, Communication, corporate supply chain strategy, computer programming and international management
Mohawk College
Bachelor of Commerce - Commercial Management, Accounting & Auditing
Gujarat University