Summary
Overview
Work History
Education
Skills
Certification
Languages
ADDITIONAL INFORMATION
Timeline
Generic

CHIGOZIE NSIKAN HILDA

Sudbury,Canada

Summary

Customer-focused professional with over 4 years of experience providing front-line support and building strong client relationships in fast-paced environments. Skilled in handling inquiries, resolving concerns, and delivering personalized solutions that enhance customer satisfaction. Adept at managing multiple priorities remotely, maintaining accurate records, and collaborating across teams to ensure seamless service. Passionate about delivering exceptional customer experiences and fostering loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Braintree Mews Care Home
04.2024 - 06.2025
  • Acted as first point of contact for residents and families, addressing concerns and resolving issues with professionalism.
  • Maintained accurate records and documentation to support service quality and compliance.
  • Delivered empathetic client support, ensuring needs were met promptly and efficiently.
  • Coordinated with multidisciplinary teams to ensure seamless communication and service delivery.

Senior Care Assistant

Nursdoc
03.2022 - 12.2023
  • Supported clients with day-to-day needs while ensuring their satisfaction and comfort.
  • Handled escalated concerns with patience, empathy, and effective resolution strategies.
  • Delivered personalized assistance while managing multiple client interactions.

Customer Service Representative

Gap Healthcare
10.2021 - 12.2022
  • Provided high-quality client support by responding to inquiries and concerns in a timely manner.
  • Built trusting relationships with clients and families through clear communication and consistent service.
  • Managed sensitive information with confidentiality and accuracy.
  • Adapted quickly to changing client needs and service requirements.

Admin Assistant

Hotel De Marpat
11.2019 - 12.2021
  • Responded to client inquiries and coordinated services to meet individual needs.
  • Acted as liaison between clients, families, and service providers to ensure smooth communication.
  • Demonstrated problem-solving skills in addressing challenges quickly and effectively.

Education

MSc - Finance and Accounting

Anglia Ruskin University

Bachelor of Science - Accounting

Madonna University
Anambra State, Nigeria
08.2016

Skills

  • Customer Service & Relationship Management
  • Conflict Resolution & Problem-Solving
  • Communication & Active Listening
  • Remote Work & Virtual Collaboration
  • Data Entry & Record Management
  • Complaint Handling & De-escalation
  • Empathy & Professionalism
  • Time Management & Multitasking
  • Team Collaboration & Independent Work
  • Microsoft Office & CRM Tools

Certification

  • First Aid & CPR – Level HCP (BLS)
  • Communication & Conflict Resolution Training (transferable skills from healthcare)
  • Data Entry & Record-Keeping System

Languages

English (Fluent)
English
Full Professional

ADDITIONAL INFORMATION

  • Languages: English (Fluent)
  • Availability: Immediate
  • Remote-ready: Equipped with stable internet, computer, and home office setup

Timeline

Customer Service Representative

Braintree Mews Care Home
04.2024 - 06.2025

Senior Care Assistant

Nursdoc
03.2022 - 12.2023

Customer Service Representative

Gap Healthcare
10.2021 - 12.2022

Admin Assistant

Hotel De Marpat
11.2019 - 12.2021

MSc - Finance and Accounting

Anglia Ruskin University

Bachelor of Science - Accounting

Madonna University

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CHIGOZIE NSIKAN HILDA