CHIGOZIE NSIKAN HILDA
Sudbury,Canada
Summary
Customer-focused professional with over 4 years of experience providing front-line support and building strong client relationships in fast-paced environments. Skilled in handling inquiries, resolving concerns, and delivering personalized solutions that enhance customer satisfaction. Adept at managing multiple priorities remotely, maintaining accurate records, and collaborating across teams to ensure seamless service. Passionate about delivering exceptional customer experiences and fostering loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Braintree Mews Care Home
04.2024 - 06.2025
- Acted as first point of contact for residents and families, addressing concerns and resolving issues with professionalism.
- Maintained accurate records and documentation to support service quality and compliance.
- Delivered empathetic client support, ensuring needs were met promptly and efficiently.
- Coordinated with multidisciplinary teams to ensure seamless communication and service delivery.
Senior Care Assistant
Nursdoc
03.2022 - 12.2023
- Supported clients with day-to-day needs while ensuring their satisfaction and comfort.
- Handled escalated concerns with patience, empathy, and effective resolution strategies.
- Delivered personalized assistance while managing multiple client interactions.
Customer Service Representative
Gap Healthcare
10.2021 - 12.2022
- Provided high-quality client support by responding to inquiries and concerns in a timely manner.
- Built trusting relationships with clients and families through clear communication and consistent service.
- Managed sensitive information with confidentiality and accuracy.
- Adapted quickly to changing client needs and service requirements.
Admin Assistant
Hotel De Marpat
11.2019 - 12.2021
- Responded to client inquiries and coordinated services to meet individual needs.
- Acted as liaison between clients, families, and service providers to ensure smooth communication.
- Demonstrated problem-solving skills in addressing challenges quickly and effectively.
Education
MSc - Finance and Accounting
Anglia Ruskin University
Bachelor of Science - Accounting
Madonna University
Anambra State, Nigeria 08.2016
Skills
- Customer Service & Relationship Management
- Conflict Resolution & Problem-Solving
- Communication & Active Listening
- Remote Work & Virtual Collaboration
- Data Entry & Record Management
- Complaint Handling & De-escalation
- Empathy & Professionalism
- Time Management & Multitasking
- Team Collaboration & Independent Work
- Microsoft Office & CRM Tools
Certification
- First Aid & CPR – Level HCP (BLS)
- Communication & Conflict Resolution Training (transferable skills from healthcare)
- Data Entry & Record-Keeping System
Languages
English (Fluent)
English
Full Professional
ADDITIONAL INFORMATION
- Languages: English (Fluent)
- Availability: Immediate
- Remote-ready: Equipped with stable internet, computer, and home office setup
Timeline
Customer Service Representative
Braintree Mews Care Home
04.2024 - 06.2025
Senior Care Assistant
Nursdoc
03.2022 - 12.2023
Customer Service Representative
Gap Healthcare
10.2021 - 12.2022
Admin Assistant
Hotel De Marpat
11.2019 - 12.2021
MSc - Finance and Accounting
Anglia Ruskin University
Bachelor of Science - Accounting
Madonna University