Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BAILEY CARSON

Vacaville

Summary

Dynamic customer service and operations professional recognized for delivering exceptional client experiences, resolving complex issues, and streamlining workflows. Adept at balancing frontline customer interactions with backend processes like order management, reporting, and scheduling. Skilled in building strong relationships across teams and clients, with a proven ability to adapt quickly in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Transpac Brands
12.2023 - Current
  • Serve as first point of contact for customers and sales reps, resolving inquiries and processing orders with accuracy and efficiency.
  • Streamlined order tracking and inventory reporting by leveraging Excel, improving visibility for sales teams.
  • Created and uploaded Shopify orders, onboarded new accounts, and provided troubleshooting support for customers experiencing technical issues.
  • Recognized for responsiveness and clear communication that enhanced customer satisfaction and repeat business.

Assistant General Manager

Noodles & Company
02.2022 - 12.2023
  • Directed daily operations including scheduling, inventory control, and employee management for a high-volume restaurant.
  • Oversaw food safety compliance and labor targets, consistently meeting weekly sales and operational goals.
  • Strengthened customer loyalty through quick conflict resolution and personalized service.
  • Trained and coached employees, improving efficiency and team performance.

Shift Manager

Noah's NY Bagels
09.2021 - 02.2022
  • Supervised shift operations, ensuring timely order fulfillment and excellent customer service.
  • Prepared specialty espresso beverages and food orders with speed and precision.
  • Supported team members and maintained productivity in a fast-paced environment.

Team Member

Chick-fil-A
07.2020 - 08.2021
  • Prepared, packaged, and delivered customer orders with consistent quality.
  • Maintained cleanliness and food safety standards in the kitchen and service areas.

Education

High School -

Vanden High School
Fairfield, CA
01.2021

EKG Technician Program

Cal Regional
09-2023

Skills

  • Customer Service & Relationship Management
  • Conflict Resolution & Active Listening
  • Microsoft Office (Excel, Pivot Tables, Outlook)
  • Shopify Admin & Order Management
  • Scheduling & Workforce Coordination
  • Technical Troubleshooting
  • Leadership & Team Collaboration
  • Anatomy & Physiology of the heart
  • Heart rhythm analysis

Certification

EKG Certification Program – Cal Regional (Certified 2023-09)

Timeline

Customer Service Representative

Transpac Brands
12.2023 - Current

Assistant General Manager

Noodles & Company
02.2022 - 12.2023

Shift Manager

Noah's NY Bagels
09.2021 - 02.2022

Team Member

Chick-fil-A
07.2020 - 08.2021

High School -

Vanden High School

EKG Technician Program

Cal Regional

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BAILEY CARSON