Hengis Patel
Barrie,Canada
Summary
Dynamic Human Resources professional dedicated to cultivating inclusive workplaces where employees feel valued and motivated to excel. Extensive experience in recruitment, onboarding, payroll, HRIS, and health and safety complements a unique blend of structure and empathy that drives effective HR practices. Proven track record in streamlining processes, enhancing employee engagement, and ensuring compliance while prioritizing people-centric decision-making. Currently pursuing the CHRP designation (expected 2026) and eager to contribute to organizations that prioritize growth, collaboration, and innovative HR strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Marshalls
10.2023 - Current
- Supported recruitment and onboarding of new associates, including training coordination and integration with workplace policies.
- Monitored attendance, scheduling, and performance documentation, improving workforce efficiency.
- Conducted internal investigations, identifying and preventing fraudulent activity.
- Acted as a point of contact for employee inquiries, promoting engagement and workplace culture.
- Collaborated with management on health & safety initiatives, ensuring adherence to WSIB and OHSA standards
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported team members in resolving conflicts, fostering a positive work atmosphere conducive to employee success.
HR Administrative Co-op Student
Lakeland Holding Ltd.
05.2024 - 12.2024
- Managed end-to-end recruitment processes for entry-level positions, including job posting, candidate screening, and interview coordination, successfully placing 15 new hires within 3 months.
- Developed and executed data-driven employee engagement initiatives, increasing participation by 20% and improving employee satisfaction scores by 15%.
- Led the implementation of BambooHR, setting up employee profiles, ensuring privacy compliance, and uploading company policies.
- Coordinated project documentation, ensuring compliance with company standards and regulatory requirements.
- Assisted in analyzing operational efficiency to streamline processes and reduce delays.
- Monitored compliance by implementing a comprehensive compliance monitoring system, ensuring 100% adherence to HR policies and reducing potential legal risks.
- Assisted in managing the HR department’s annual budget of $500,000, tracking expenses, forecasting, and contributing to cost-saving initiatives that reduced operational costs by 10%.
- Revamped health and safety boards and ensured policy updates for regulatory compliance.
- Implemented a new digital filing system, improving document retrieval efficiency by 40% and ensuring seamless interdepartmental coordination.
- Developed and implemented an online fire extinguisher training module for accessibility.
- Contributed to new hire onboarding, updating orientation materials and coordinating social activities.
HR Manager
HandsTogether Tech
01.2022 - 08.2023
- Spearheaded recruitment efforts by optimizing the selection process, reducing time-to-hire by 20% and improving quality of hires.
- Designed and implemented onboarding and training programs, increasing 90-day retention by 15%.
- Launched employee engagement and recognition initiatives, improving employee satisfaction survey scores by 25%.
- Developed and maintained compliance documentation, ensuring 100% adherence to regulatory standards.
- Partnered with leadership to create workforce plans that supported business growth.
- Resolved employee relations issues by acting as a trusted advisor, reducing turnover through proactive solutions.
- Introduced wellness programs that improved morale and contributed to higher productivity.
Education
Graduate Certificate - Marketing Management
Georgian College
Barrie, ON08.2025
Graduate Certificate - Human Resources Management
Georgian College
Barrie, ON08.2024
Bachelor of Business Administration - HR Major
S D Jain International College
04.2022
Skills
- Customer Service & Relationship Management
- Transaction Processing & Account Assistance
- Sales Support & Identifying Customer Needs
- Digital Banking Guidance & Tech Support
- Team Collaboration & Communication
- Process Improvement & Administrative Coordination
- Problem Solving & Conflict Resolution
- Multi-Tasking in High-Volume Environments
- Attention to Detail & Confidentiality
Websites
Certification
- Introduction to the Occupational Health and Safety Act
- Naloxone Training
- Electrical Safety Awareness
- Occupational Mental Health
- Basics of health and Safety for small businesses
Additional Involvement
- Active member of HR Club, Georgian College – participated in HR networking events, case competitions, and student-led HR initiatives.
- Contributed to college HR and marketing activities, demonstrating creativity, leadership, and initiative.
Timeline
HR Administrative Co-op Student
Lakeland Holding Ltd.
05.2024 - 12.2024
Customer Service Representative
Marshalls
10.2023 - Current
HR Manager
HandsTogether Tech
01.2022 - 08.2023
Graduate Certificate - Human Resources Management
Georgian College
Bachelor of Business Administration - HR Major
S D Jain International College
Graduate Certificate - Marketing Management
Georgian College
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