Belqes Yahya Al Masood
Ottawa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
In-Room Diner/Server/Cashier/Banquet Server/Hostes
Delta Hotels By Marriott Ottawa City Centre
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
E-Commerce Assistant
Heat World Wide
01.2021 - 11.2022
- Managed online marketing tasks.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Managed customer service inquiries and complaints for customer satisfaction.
- Photographed merchandise and prepared written descriptions of items for auction on company website.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes. Established and maintained e-commerce website to promote and sell products. Created promotional campaigns to boost sales and drive customer loyalty.
Runner/Busser/Room Service Server
Marriott Hotel (Bijou Restaurent)
05.2022 - 08.2022
- Cultivated warm relationships with regular customers.
- Collaborated well with other food runners to deliver orders accurately.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Delivered correct food items to tables according to order documentation.
- Directly interacted with customers at each location to build loyalty.
- Serving food or alcohol to guest rooms. Collect payments.
- Greeted customers and provided outstanding customer service.
Busser
Wienstein And Gavino's
03.2021 - 12.2021
- Assisted with bussing tables and cleaning up spills.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Trained new staff in bussing
- Reset and cleaned tables quickly to prepare for new customers.
Field SalesRepresentative
Knewsales Group
04.2020 - 10.2020
- Responsible for selling and promoting its donation programs Spread awareness and review issues that relate to the donation services
- Meeting existing or potential customers to explain the purpose of its donation programs
- Skilled at working independently and collaboratively in a team environment.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Bachelor of Arts - psychology
University of Ottawa
Ottawa, ON2025
DEC - Fashion Marketing
LaSalle College
Montreal, QC2021
High School Diploma -
Kuper Academy
Montreal, QC2018
Skills
- Time Management
- Customer Service Excellence
- Multi-Tasking Skill
- Billing and Payment Processing
- Hospitality Management
- Online Platforms
- Sales Presentation
- Adobe Systems Adobe InDesign, Photoshop and Illustrator
- Speak fluent English and Arabic Comprehend French
- Handmade Jewelry
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Volunteer Experience
Scholars At Risk Summit: Freedom to Think , November 20/21 2023, Carleton University
Tawakkol Karman's assitant
Centre Espoir Sophie Volunteer from April to August 2023
Organizing food bank and stock clothing donations.
Timeline
In-Room Diner/Server/Cashier/Banquet Server/Hostes
Delta Hotels By Marriott Ottawa City Centre
04.2023 - Current
Runner/Busser/Room Service Server
Marriott Hotel (Bijou Restaurent)
05.2022 - 08.2022
Busser
Wienstein And Gavino's
03.2021 - 12.2021
E-Commerce Assistant
Heat World Wide
01.2021 - 11.2022
Field SalesRepresentative
Knewsales Group
04.2020 - 10.2020
Bachelor of Arts - psychology
University of Ottawa
DEC - Fashion Marketing
LaSalle College
High School Diploma -
Kuper Academy
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