Highly energetic and enthusiastic professional with 6+ years of Administrative/Customer Service Work Experience, and 3 years in Human Resources. Self-driven, detail-oriented and reliable. Excellent communication and customer service skills with strong organizational and multi-tasking skills. Ability to deal with a diversity of people in a calm, courteous, and effective manner. Hard-working, confident, and adapt quickly to a fast-paced working environment. Ready to help the team achieve company goals.
Hi, I’m
Aijan Baiterek
Summary
Overview
12
years of professional experience
Work History
Delta Hotels by Marriott Burnaby Conference Centre
Guest Experience Expert
06.2022 - Current
Job overview
- Greeting guests upon arrival by providing a warm & professional welcome
- Processing all guests' check-ins, check-outs, room assignments, room change/late check-out, room upgrades, and all other guests' requests in Opera
- Responding to guest inquiries, collaborating with Housekeeping or Engineering to coordinate solutions to maximize guest satisfaction
- Securing and processing payments on credit and debit cards, cash, Sertifi, e-Certificates, Givex, vouchers, etc.
- Upselling rooms to meet monthly upsell goals
- Answering phone calls and emails
- Assisting with luggage handling and concierge services
- Processing mobile check-ins, check-outs, and mobile keys
- Consistently offering personalized recommendations for guest activities based on detailed conversations upon their arrival
- Processing routing to Master accounts, points redemption, Cash&Points
- Completing daily GEE checklist; monitoring and processing Guest Planning Screen on GXP
Self-employed
Piano Teacher/ Private Pianist/ Piano Accompanist
11.2020 - 06.2022
Job overview
- Teaching kids and adults piano online and in person
- Teaching theory: solfeggio, music notes, writing, and hearing development
- Communicated regularly with parents to provide information about children's progress and challenges
- Preparing kids for different events and performances; accompanying for events or concerts
- Performing in private events
The University of British Columbia
HR Administrative Assistant
09.2019 - 11.2020
Job overview
- Provided support on recruitment activities such as job postings, interview scheduling, in-basket testing, reference check, etc.
- Set up orientations and initial training for new employees
- Responsible for overall data input into HRMS, such as Position Management, eRecruit, and ePAFs
- Drafted sensitive and confidential documents according to University policies and practices
- Coordinated and arranged onboarding & offboarding processes for new hires and employees; serving as point of contact
- Performed file audits to ensure all required documentation is collected and maintained
- Overall tracking and management of workstation equipment (i.e. Laptops, computer screens, and other office stationery)
SSLC Sprott Shaw Language College
Front Desk/ Office Administrator
06.2019 - 09.2019
Job overview
- Handled incoming phone calls, emails, mail, and couriers
- Collected and filed students' files and confidential documents
- Printed and distributed contracts for new students and advisors
- Entered and updated data in students' profiles in the SSLC database
- Prepared and printed certificates for students who graduated from SSLC
- Arranged medical insurance for students
- Maintained and ordered textbooks and office supplies
Dastan
Executive Assistant/ Office Manager
11.2018 - 04.2019
Job overview
- Administrative support including appointment scheduling, corresponding to emails and mail, faxes, drafting letters and contracts, minute taking
- Handled logistics, catering, office supplies, creating agendas and travel arrangements for meeting and event planning
- Posted positions and maintained career pages up to date
- Tracked and maintained weekly attendance and annual vacation records
- Processed monthly expense reports, updated spreadsheets, created presentations and databases
Venus Concept
Office Admin/ Human Resources Assistant
09.2016 - 09.2018
Job overview
- Provided front-line customer service support by responding to in-person, telephone, e-mail, mail, and courier inquiries
- Arranged employees' business cards, parking passes, key cards/access logs, and office supplies
- Provided support on recruitment activities, such as job postings, interview schedules, reference checks, and criminal record checks
- Ensured all confidential forms are completed and filed
- Prepared employment verification letters, T2200s, tax forms, amendment letters, and contracts
- Kept track of absences for sick and vacation leave
- Organized new hire training sessions, such as arranging luncheons and coffee breaks
Kazakhstan Council For Educational Travel, KCET
Manager, Education Abroad & Tourism
06.2011 - 09.2012
Job overview
- Consulted and coordinated clients on different programs including education abroad and Work&Travel
- Maintained and developed study abroad programs and both recruited and prepared clients to study and/or work abroad
- Organized and coordinated large and complex activities such as cross-functional events, seminars, and trade shows
- Developed exceptional leadership skills by leading and training a team of 10 consultants
- Worked closely with the management team to develop and implement marketing strategies, prepared direct marketing materials
Education
Laurentian UniversityGreater Sudbury, ON
MBA
2016
University Overview
ILSC Education GroupToronto, ON
from University Pathway Program
2013
University Overview
Turan UniversityKazakhstan
BA from Economics
2011
University Overview
GPA: 3.6/ 4
Skills
- Customer Service Expertise
- Administrative Support Specialist
- MS Office, Mac OSX, Outlook, Opera, GXP, HRMS
- Data Collection
- Sales & Upselling Expertise
- Recruiting Processes
- Confidentiality and Discretion
- Guest Relations
- Cash Register Operations
- English, Russian & Kazakh Languages
Timeline
Guest Experience Expert
Delta Hotels by Marriott Burnaby Conference Centre
06.2022 - Current
Piano Teacher/ Private Pianist/ Piano Accompanist
Self-employed
11.2020 - 06.2022
HR Administrative Assistant
The University of British Columbia
09.2019 - 11.2020
Front Desk/ Office Administrator
SSLC Sprott Shaw Language College
06.2019 - 09.2019
Executive Assistant/ Office Manager
Dastan
11.2018 - 04.2019
Office Admin/ Human Resources Assistant
Venus Concept
09.2016 - 09.2018
Manager, Education Abroad & Tourism
Kazakhstan Council For Educational Travel, KCET
06.2011 - 09.2012
Laurentian University
MBA
ILSC Education Group
from University Pathway Program
Turan University
BA from Economics
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