Jessie Reeves
Mount Pearl,NL
Summary
Dynamic Executive Housekeeping Manager with a proven track record at Delta Hotels by Marriott, excelling in staff training and development. Achieved significant operational cost reductions through effective budget management and enhanced productivity via process improvements. Renowned for exceptional customer service and maintaining high cleanliness standards, ensuring guest satisfaction and loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Housekeeping Manager
Delta Hotels by Marriott St. John's Conference Centre
07.2016 - Current
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Housekeeping Supervisor
Nottawasaga Inn Resort & Conference Centre
06.2006 - 03.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Education
Associate of Applied Science - Tourism And Hotel Management
Humber Institute of Technology And Advanced Learning
Toronto, ON04-1992
Skills
- Customer service focus
- Housekeeping
- Task delegation
- Staff training and development
- Scheduling proficiency
- Recruiting and interviewing
- Laundry operations
- Housekeeping management
- Room inspection
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Certification
WHMIS
First Aid
First Aid for Opioid Poisoning Emergencies
VANZA
Workplace NL
Timeline
Executive Housekeeping Manager
Delta Hotels by Marriott St. John's Conference Centre
07.2016 - Current
Housekeeping Supervisor
Nottawasaga Inn Resort & Conference Centre
06.2006 - 03.2016
Associate of Applied Science - Tourism And Hotel Management
Humber Institute of Technology And Advanced Learning
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