Aya Elhagehassan
Ottawa
Summary
Dynamic customer service professional, excelling in client relations and problem-solving. Recognized for enhancing sales through targeted initiatives and maintaining confidentiality in administrative roles. Proficient in data entry and skilled in professional communication, ensuring exceptional service and operational efficiency. Offering commitment to delivering outstanding customer service and readiness to learn and grow in retail environment.
Overview
3
3
years of professional experience
Work History
Customer Service
Shoppers Drug Mart
08.2024 - 08.2025
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Delivered exemplary customer service and warmly greeted guests.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Administrative Assistant
Aruba's Skin Bar
07.2022 - 08.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Postal Clerk
Shoppers Drug Mart
07.2023 - 10.2024
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
Education
Bachelor of Arts - Law
Carleton University
Ottawa, ON04-2027
High School Diploma -
St Patricks High School
Ottawa, ON06-2023
Skills
- Reliable customer service
- Filing
- Critical thinking
- Professional communication
- Customer service analysis
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Time management
- Workplace safety
- Problem-solving skills
- Federal guideline proficiency
- Sales background
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Full Professional
Timeline
Customer Service
Shoppers Drug Mart
08.2024 - 08.2025
Postal Clerk
Shoppers Drug Mart
07.2023 - 10.2024
Administrative Assistant
Aruba's Skin Bar
07.2022 - 08.2025
Bachelor of Arts - Law
Carleton University
High School Diploma -
St Patricks High School
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