BELLA Morrow
Calgary,AB
Summary
Self-motivated professional relocating to Calgary from Kelowna, BC. Seeking an opportunity to leverage previous work experience to contribute to the success of Monogram Coffee at Primary Colours. Eager to utilize exceptional intrapersonal skills and extensive knowledge of coffee and pastry to provide an elevated customer service experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wine Tour Guide
Independent Tour Operator / VIVID Wine Tours
03.2022 - 10.2023
- Planned and organized private tours by determining routes, booking private tastings with wineries from Lake Country to Osoyoos and coordinating transportation for guests.
- Developed personal relationships with guests, entertaining and anticipating needs to achieve positive experiences and maximum engagement.
- Ensured the safety and well-being of guests and colleagues by maintaining and upholding safety procedures and daily vehicle inspections.
- Practiced exceptional time management and group organization of up to 85 people, adhering to strict timelines to stay on schedule.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Developed long-term relationships with Okanagan wineries, restaurants, and cafes through creative collaboration.
- Continued learning and updating knowledge about wine, local wineries, tourist attractions, culture and local history to provide accurate and exciting information to tour groups.
Supervisor, Cafe Manager
Karat Chocolate
12.2020 - 05.2022
- Exceeded sales goals and delivered positive financial results through effective initiatives. Applied use of Square POS System to identify inventory, sales trends, and labor. Overseeing average sales increase by 18%.
- Created top-selling drink features utilizing high quality, local, seasonal ingredients - increased sales with compelling social media advertisements.
- Maintained excellent rapport while effectively delegating, training, and scheduling staff, providing structured training manuals for consistency.
- Accurately organized daily cash open/close and calculated staff tip out/time sheets for payroll.
- Productively revised retail menu and prices to accommodate for inflation, ordering new menu boards for retail space.
- Worked alongside Wholesale Operations Manager to accurately pack and ship large-scale orders for wholesale clients and online patrons.
- Improved positive customer relations by connecting with customers personally and practicing effective conflict resolution strategies.
- Monitored and maintained in-store inventory, placing weekly shipments for retail food/beverage programs, store packaging, and miscellaneous backstock
- Collaborated with kitchen staff to utilize overstocked ingredients in order to reduce food waste
- Assisted in carefully loading and operating delivery van to transport pastry and entremets from kitchen to retail space as needed.
- Onboarded new employees with training and new hire documentation while cross-training existing employees to maximize team agility and performance.
Assistant Manager
Amore Mio
07.2018 - 12.2020
- Created structured employee training manual to improve consistency and quality of work and customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assisted with planning staff schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Demonstrated expertise in operating kitchen equipment and executing traditional gelato recipes, creating seasonal flavors utilizing local ingredients to increase sales. Daily small batch production ensuring quality and freshness.
Education
High School Diploma -
ESchoolBC
Kelowna, BC2017
Skills
- Time Management
- Staff Training
- Safe Food Handling Practices
- Retail Operations Management
- Inventory Management
- Wholesale Operations
Certification
First Aid Level 1
FOODSAFE Level 1
ProServe
WSET Level 2
Timeline
Wine Tour Guide
Independent Tour Operator / VIVID Wine Tours
03.2022 - 10.2023
Supervisor, Cafe Manager
Karat Chocolate
12.2020 - 05.2022
Assistant Manager
Amore Mio
07.2018 - 12.2020
High School Diploma -
ESchoolBC
Similar Profiles
Maria SliusarMaria Sliusar
Airport Representative at Tour Operator "ANEX TOUR"Airport Representative at Tour Operator "ANEX TOUR"
Leizl BaringLeizl Baring
Human Resource Assistant Manager at Holiday Factory Package Tour Operator Inc.Human Resource Assistant Manager at Holiday Factory Package Tour Operator Inc.
Vasileios KolliasVasileios Kollias
Private Driver, GVTaxilimo Tour Operator at GVTaxilimo Tour OperatorPrivate Driver, GVTaxilimo Tour Operator at GVTaxilimo Tour Operator