Chris Montana
Seaside
Summary
Dynamic and engaging, I use my local knowledge and service expertise at Monterey Guided Wine Tours to enhance guest experiences, leading to numerous positive reviews. Skilled in both food service and cash handling, I consistently exceeded customer expectations at Pebble Beach Resorts, demonstrating a proven track record of achievement in high-volume hospitality environments.
Proven ability to create engaging and informative experiences. Demonstrated excellence in communication and customer service.
Overview
15
15
years of professional experience
Work History
Wine Tour Guide
Monterey Guided Wine Tours
03.2018 - 01.2025
- Built personal relationships with guests to promote positive experiences
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Food service included preparation of charcuterie’s, picnic lunches and full dinners cooked by a Chef.
- Assisted in wine sales, satisfying both the needs of the winery and the guest.
Bartender
Pebble Beach Resorts
02.2024 - 02.2024
- Seasonal worker for Pro-Am Tournament starting in 2014.
- Generally assigned bartending in Clint Eastwood Saloon or private tents.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender/ Server
Marriot Hotel
01.2010 - 03.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Education
Business Management - Hospitality Management
Monterey Peninsula College
Monterey, CASkills
Food service
Drink building
Wine service
Cash handling
Public speaking
Customer service
Timeline
Bartender
Pebble Beach Resorts
02.2024 - 02.2024
Wine Tour Guide
Monterey Guided Wine Tours
03.2018 - 01.2025
Bartender/ Server
Marriot Hotel
01.2010 - 03.2013
Business Management - Hospitality Management
Monterey Peninsula College
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