LEONARD LAND

Full-time position as a wine educator/manager I am an experienced Tasting Room Representative, wine educator and Team Manager. I have been involved with DTC sales for several years and found my passion both with wine and the wine industry. Another passion of mine is educating visitors about wine and suggesting local restaurants and attractions. I have over eighteen years of demonstrated achievement in all phases of Customer Service, Customer Education, Sales (inside-outside) and Sales management. I am passionate about wine and wine education. I am a consistent top producer with excellent communication skills and truly enjoy speaking to groups of any size. I work well as a leader or as part of a team. I enjoy working with the public and can keep any number of prospects involved in my presentations. Visitors always leave with a smile after spending time with me. My experience includes creating and implementing a 2-hour tour of 1850 acre winery. I managed and trained the team to professionally conduct an educational and entertaining tour. The wines served were high-end and sales were outstanding. I have had extensive experience with high-end wines.

Experienced with leading tours and engaging with diverse groups. Utilizes deep knowledge of historical sites and cultural attractions to create memorable experiences. Track record of strong communication skills and exceptional customer service.

Tourism professional with background in providing enriching experiences to visitors. Expertise in delivering insightful tours and fostering welcoming atmosphere. Strong focus on teamwork and achieving exceptional visitor satisfaction, adaptable to changing schedules and group dynamics. Skills include effective communication, in-depth historical knowledge, and customer engagement.

• Sales and Management
• Sales management including execution and creation of new sales strategies.
• Consistently exceeding sales goals with unparalleled customer service
• Experience with training of tasting room staff for customer service and meeting or exceeding wine club goals.
• Face-to-face
• Presentation and closing abilities in group presentations or individually.
• Highly experienced in personal and group winery tours and educational presentations.
• Customer Service
• Create a positive customer service spirit.
• Public speaking with the ability to keep the audience involved.
• Pleasing personality
• Ability to work independently or as part of a team.
• Educating visitors about wine and the history of the winery.