Phil Harding
St. Catharines,ON
Summary
Dynamic professional with a proven track record at White Oaks Resort and Spa, excelling in customer service excellence and problem-solving abilities. Skilled in creating memorable experiences and ensuring safety and efficiency as a Technician Supervisor at Bazaar and Novelty. Recognized for strong communication skills and a team player mentality, consistently receiving positive guest reviews.
Overview
52
52
years of professional experience
Work History
Bellman, Shuttle Driver, Doorman, Wine Tour Guide
White Oaks Resort and Spa
Niagara On The Lake
03.2012 - 05.2024
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Transported guests from Airport to Hotel, and events
- Facilitated memorable wine tour experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Received numerous positive reviews from guests, reflecting strong communication skills and in-depth knowledge of tour subjects.
Technician Supervisor
Bazaar and Novelty
St. Catharines, ON
02.1972 - 04.2011
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Extensive travelling to other plant facilities to assist in problem solving operations.
Education
High School Diploma -
Bathurst Heights Secondary School
Toronto06-1970
Skills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Time management
- Problem-solving abilities
- Customer service excellence
- Guest services
Timeline
Bellman, Shuttle Driver, Doorman, Wine Tour Guide
White Oaks Resort and Spa
03.2012 - 05.2024
Technician Supervisor
Bazaar and Novelty
02.1972 - 04.2011
High School Diploma -
Bathurst Heights Secondary School