Phil Harding
St. Catharines,ON
Summary
Dynamic professional with a proven track record at White Oaks Resort and Spa, excelling in customer service excellence and problem-solving abilities. Skilled in creating memorable experiences and ensuring safety and efficiency as a Technician Supervisor at Bazaar and Novelty. Recognized for strong communication skills and a team player mentality, consistently receiving positive guest reviews.
Overview
52
52
years of professional experience
Work History
Bellman, Shuttle Driver, Doorman, Wine Tour Guide
White Oaks Resort and Spa
03.2012 - 05.2024
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Transported guests from Airport to Hotel, and events
- Facilitated memorable wine tour experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Received numerous positive reviews from guests, reflecting strong communication skills and in-depth knowledge of tour subjects.
Technician Supervisor
Bazaar and Novelty
02.1972 - 04.2011
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Extensive travelling to other plant facilities to assist in problem solving operations.
Education
High School Diploma -
Bathurst Heights Secondary School
Toronto06-1970
Skills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Time management
- Problem-solving abilities
- Customer service excellence
- Guest services
Languages
Timeline
Bellman, Shuttle Driver, Doorman, Wine Tour Guide
White Oaks Resort and Spa
03.2012 - 05.2024
Technician Supervisor
Bazaar and Novelty
02.1972 - 04.2011
High School Diploma -
Bathurst Heights Secondary School
Similar Profiles
Saliha Abdul QudussSaliha Abdul Quduss
Janitorial Worker at White Oaks Spa & ResortJanitorial Worker at White Oaks Spa & Resort
Saurav KumarSaurav Kumar
Guest Sevices Supervisor at White Oaks Conference Resort & SpaGuest Sevices Supervisor at White Oaks Conference Resort & Spa
Jessica M. FerronJessica M. Ferron
Guest Services Associate at White Oaks Conference Resort and SpaGuest Services Associate at White Oaks Conference Resort and Spa