Ayesha Patel
Oakville,ON
Summary
Experienced Spa manager brings 27+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Sleever
Precision Pressing
08.2022 - Current
- Responsible for quality control for vinyl records, and making sure that music labels and sides match , sleeves had to match the vinyls
- Manufacturing is very fast-paced environment but rewarding at the same time, you have to be a team player.
Esthetician and laser technician
skin dynamics
05.1997 - 06.2023
Spa Manager
Ermanno Venere
03.2008 - 12.2011
- Trained and performed services on customers, did front desk responsibilities, upselling services, managed the inventory.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
Education
Medix College
Brampton, ON08.2023
Certificate - Medical Terminology 1 And 2
Sheridan College
Oakville, ON08.2023
Diploma - Hair Styling
Bruno"s Hair Design
Hamilton, ON11.2021
Diploma - Aesthetics
Sheridan College
Oakville, ON09.1997
Computer Concepts And Customer Service
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON05.1997
Bachelor of Arts - Sociology/ History, Sociology and History
Islamabad College For Girls
Islamabad, Punjab05.1989
Skills
- Customer service, Communication skills, Computer literacy, EMR Systems ACCURO
- Customer Inquiries
- Filing Systems
- Knowledge Base
- Service Tickets
- Stocking and Replenishing
- Microsoft Word
- Employee Coaching
- Customer Acquisition
- Seasonal Promotions
- Maintaining Clean Work Areas
- Manage Profitability
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Sleever
Precision Pressing
08.2022 - Current
Spa Manager
Ermanno Venere
03.2008 - 12.2011
Esthetician and laser technician
skin dynamics
05.1997 - 06.2023
Medix College
Certificate - Medical Terminology 1 And 2
Sheridan College
Diploma - Hair Styling
Bruno"s Hair Design
Diploma - Aesthetics
Sheridan College
Computer Concepts And Customer Service
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Arts - Sociology/ History, Sociology and History
Islamabad College For Girls
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