Aya Kotob
Ottawa,ca
Summary
A multilingual customer service professional fluent in Arabic, English, and French, currently pursuing a degree at the University of Ottawa. Seeking a Customer Service Associate position at Shoppers Drug Mart to leverage strong organizational skills and a commitment to providing exceptional customer experiences.
Overview
1
1
year of professional experience
Work History
Daycare Assistant Teacher
St. Thomas the Apostle Nursery School
06.2023 - 09.2023
- Supported lead teachers in supervising and engaging over 15 children daily in educational and recreational activities.
- Assisted with daily routines, including preparing and serving meals to 15+ children, ensuring a safe and nurturing environment.
- Helped maintain a clean and organized classroom, adhering to health and safety protocols, reducing incidents by 20%.
- Fostered positive relationships with children, parents, and staff, contributing to a 95% satisfaction rate among parents.
Customer Service Associate
Wissam Fruits
11.2023 - 03.2024
- Provided exceptional customer service to an average of 75 customers per day, assisting with product selections and addressing questions.
- Processed sales transactions efficiently, handling up to $5,000 in daily sales and maintaining 100% accuracy.
- Maintained inventory levels by restocking and organizing over 500 products weekly, contributing to a 15% increase in sales.
- Ensured the sales floor was clean, organized, and visually appealing, leading to a 10% improvement in customer satisfaction.
- Assisted in training 3 new staff members, providing guidance on store policies and customer service techniques.
- Participated in promotional activities, driving a 12% increase in sales during special events.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor's Degree (In Progress) -
University of Ottawa
Ottawa, ONSkills
- Customer Service: Strong ability to connect with customers, ensuring a positive and personalized experience
- Cash Handling: Proficient in managing cash registers, handling transactions, and balancing cash drawers
- Organization: Highly organized with an emphasis on maintaining clean, efficient, and functional workspaces
- Attention to Detail: Meticulous in handling transactions, documentation, and maintaining product displays
- Teamwork: Able to collaborate effectively with colleagues to achieve store goals and deliver outstanding service
- Technology: Competent with computer systems and point-of-sale (POS) software
- Languages: Fluent in Arabic, English, and French
References
Available upon request.
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Wissam Fruits
11.2023 - 03.2024
Daycare Assistant Teacher
St. Thomas the Apostle Nursery School
06.2023 - 09.2023
Bachelor's Degree (In Progress) -
University of Ottawa
Similar Profiles
Asma AbdillahiAsma Abdillahi
Preschool Teacher at St. Thomas the Apostle Nursery SchoolPreschool Teacher at St. Thomas the Apostle Nursery School
Maryana Carollo GrgasMaryana Carollo Grgas
Enrichment Program Coordinator at ST. THOMAS THE APOSTLE SCHOOLEnrichment Program Coordinator at ST. THOMAS THE APOSTLE SCHOOL
Sheena PierceSheena Pierce
Middle School ELA Teacher at St. Thomas the Apostle SchoolMiddle School ELA Teacher at St. Thomas the Apostle School