Aya Kotob
Ottawa,ca
Summary
A multilingual customer service professional fluent in Arabic, English, and French, currently pursuing a degree at the University of Ottawa. Seeking a Customer Service Associate position at Shoppers Drug Mart to leverage strong organizational skills and a commitment to providing exceptional customer experiences.
Overview
1
1
year of professional experience
Work History
Daycare Assistant Teacher
St. Thomas the Apostle Nursery School
2023.06 - 2023.09
- Supported lead teachers in supervising and engaging over 15 children daily in educational and recreational activities.
- Assisted with daily routines, including preparing and serving meals to 15+ children, ensuring a safe and nurturing environment.
- Helped maintain a clean and organized classroom, adhering to health and safety protocols, reducing incidents by 20%.
- Fostered positive relationships with children, parents, and staff, contributing to a 95% satisfaction rate among parents.
Customer Service Associate
Wissam Fruits
2023.11 - 2024.03
- Provided exceptional customer service to an average of 75 customers per day, assisting with product selections and addressing questions.
- Processed sales transactions efficiently, handling up to $5,000 in daily sales and maintaining 100% accuracy.
- Maintained inventory levels by restocking and organizing over 500 products weekly, contributing to a 15% increase in sales.
- Ensured the sales floor was clean, organized, and visually appealing, leading to a 10% improvement in customer satisfaction.
- Assisted in training 3 new staff members, providing guidance on store policies and customer service techniques.
- Participated in promotional activities, driving a 12% increase in sales during special events.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor's Degree (In Progress) -
University of Ottawa
Ottawa, ONSkills
- Customer Service: Strong ability to connect with customers, ensuring a positive and personalized experience.
- Cash Handling: Proficient in managing cash registers, handling transactions, and balancing cash drawers.
- Organization: Highly organized with an emphasis on maintaining clean, efficient, and functional workspaces.
- Attention to Detail: Meticulous in handling transactions, documentation, and maintaining product displays.
- Teamwork: Able to collaborate effectively with colleagues to achieve store goals and deliver outstanding service.
- Technology: Competent with computer systems and point-of-sale (POS) software.
- Languages: Fluent in Arabic, English, and French.
References
Available upon request.
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Wissam Fruits
2023.11 - 2024.03
Daycare Assistant Teacher
St. Thomas the Apostle Nursery School
2023.06 - 2023.09
Bachelor's Degree (In Progress) -
University of Ottawa
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