Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Amenda Amidlak-Soucy

Ottawa,ON

Summary

Determined, and tenacious individual who thrives on innovation and commitment to success. Customer focused Bookkeeping and Accounting College Graduate (April 2025) seeking Cashier position at RBC. I will bring my financial knowledge, cash-handling experience and excellent customer services skills experience to your institution. Bilingual, French and English

Overview

9
9
years of professional experience

Work History

Office Worker

Techni-Snow
11.2023 - 01.2024
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Organized and executed staff Christmas parties, fostering team spirit and engagement.
  • Contributed to inventory control.

Administration Officer

Le District Aylmer
05.2022 - 07.2022
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Drafted and distributed invoices for outstanding payments.

Service Advisor

Argus Mazda Groupe Grenier
12.2019 - 06.2021
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Customer Service Specialist

Aylmer Kia Groupe Grenier
06.2019 - 12.2019
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Call Center Representative

Spinelli Lexus
03.2017 - 05.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Account Executive

MSJ Cleaning Services
02.2015 - 06.2016
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.

Education

Certificate - Bookkeeping And Accounting Practices

Algonquin College
Ottawa, None
04-2025

High School Diploma -

Centre D'éducation Des Adultes L'Arrimage
Gatineau, Québec
04-2017

Diplôme étude professionnelle - Comptabiliter

Centre compétences Outaouais
Gatineau, Québec

Skills

Excellent customer service and conflict resolution, known for my ability to connect with customers

Increased repeat business by establishing rapport and trust with customers through attentive listening and clear communication

Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing

Cash handling and balancing skills, always maintaining accuracy and attention to detail

Adept at preparing computerized and manual financial reporting and bookkeeping for organizations

Familiar with payroll and record-keeping practices and compliance regulations

Proficient in financial software including MS Suite, Excel, Quick books?

Proven sales experience, exceeding company targets regularly

Experienced with inventory management, and document management/reconciliation experience

Accomplishments

The Niganizi Leadership Retreat was a transformative weekend experience that focused on deepening our understanding of culture and leadership. During the retreat, we engaged in various activities and discussions that highlighted the significance of our cultural heritage while also exploring how it informs effective leadership. Through this immersive experience, we not only strengthened our personal leadership skills but also developed a stronger connection to our traditions and community values. The retreat provided a unique opportunity to grow both as individuals and leaders, earning me valuable academic credit for my involvement.

References

References available upon request.

Timeline

Office Worker

Techni-Snow
11.2023 - 01.2024

Administration Officer

Le District Aylmer
05.2022 - 07.2022

Service Advisor

Argus Mazda Groupe Grenier
12.2019 - 06.2021

Customer Service Specialist

Aylmer Kia Groupe Grenier
06.2019 - 12.2019

Call Center Representative

Spinelli Lexus
03.2017 - 05.2017

Account Executive

MSJ Cleaning Services
02.2015 - 06.2016

Certificate - Bookkeeping And Accounting Practices

Algonquin College

High School Diploma -

Centre D'éducation Des Adultes L'Arrimage

Diplôme étude professionnelle - Comptabiliter

Centre compétences Outaouais

Similar Profiles

CREATE PROFILE
Amenda Amidlak-Soucy