Summary
Overview
Work History
Education
Skills
Community Service
Interests
Timeline
Generic

Maya Maciejewski

Ottawa,ON

Summary

A self-motivated and dedicated individual seeking a position to apply and further develop my interpersonal and transferable skills to their full potential. I am eager to grow professionally and contribute meaningfully to the organization. My strong work ethic, adaptability, and commitment to helping others make me well-suited for the FSWEP program, where I can effectively support the team and achieve shared goals.

Overview

5
5
years of professional experience

Work History

Barista

Fairmont Chateau Laurier
Ottawa, Ontario
06.2024 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages to provide excellent customer service in a fast-paced environment.
  • Created complex, hand-crafted beverages based on customer preferences, demonstrating strong attention to detail.
  • Kept up-to-date records of sales transactions using point-of-sale systems, demonstrating my ability to track and manage sales data accurately.
  • Adhered to health department regulations concerning sanitation standards, ensuring compliance with industry health and safety guidelines.
  • Trained new baristas on company policies and procedures regarding food handling safety standards, highlighting leadership and training skills.
  • Maintained a calm demeanour during high-volume periods and special events, demonstrating my ability to stay composed and effective under pressure.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks, demonstrating my ability to manage inventory efficiently.

Restaurant Hostess

Fairmont Chateau Laurier
Ottawa, Canada
06.2024 - Current
  • Greeted guests and escorted them to their tables, highlighting my ability to create a welcoming atmosphere and assist with seating in an organized, friendly manner.
  • Assigned seating arrangements based on guest preferences and restaurant policies, demonstrating my ability to adhere to guidelines.
  • Provided menus and answered questions about menu items and specials, demonstrating my ability to inform and assist guests.
  • Managed reservations, waitlists, and special requests for large parties, demonstrating my ability to handle guest arrangements efficiently.
  • Answered phone inquiries to schedule and confirm reservations, recorded takeout orders, and responded to service questions. This demonstrates my ability to provide clear communication in a fast-paced environment.
  • Accommodated guests with children and special needs to promote a comfortable dining experience, demonstrating empathy and attention to diverse guest needs, ensuring a welcoming and inclusive environment for all.

Key Holder

NRML
Ottawa, Canada
09.2023 - 12.2023
  • Supervised and delegated tasks to associates, ensuring efficient workflow and maintaining a productive team environment.
  • Ensured the establishment met safety standards before opening and after closing, demonstrating responsibility and attention to detail.
  • Tracked records of fraudulent sales, backstock levels, and any incidents to share with management, demonstrating my ability to monitor and document critical operational details.
  • Demonstrated ability to match customers' inquiries with products and services in-store or on-call.
  • Participated in training sessions on customer service techniques and loss prevention strategies, demonstrating my commitment to improving customer service and security skills.
  • Analyzed weekly reports on sales trends, labor costs, and shrinkage rates, to identify areas for improvement.

Pandemic Support Assistant

Oakville Trafalgar Memorial Hospital
Oakville, Canada
07.2021 - 06.2022
  • Greeted visitors and staff throughout the day, demonstrating strong interpersonal skills.
  • Assisted with completing COVID-19 screening forms and questionnaires, ensuring procedures were followed accurately.
  • Monitored patient flow within the facility while enforcing social distancing rules, contributing to a smooth and secure environment.
  • Conducted contact tracing for individuals who tested positive for COVID-19 or had close contact with a confirmed case, demonstrating attention to detail, communication skills, and contributing to community health safety efforts.
  • Ensured confidentiality and sensitivity when handling personal health information, highlighting my understanding of confidentiality protocols and trustworthiness in handling personal health data.

Marker and Assistant

Kumon Learning Centre
Burlington, Canada
09.2019 - 09.2021
  • I have helped children from ages 3 to 13 with English and math subjects in a fun, educational way. This demonstrates my ability to engage children in learning by making subjects like English and math enjoyable while showing my skill in teaching and adapting to different age groups.
  • Checked student assessments for accuracy and completeness of information before marking.
  • Provided feedback to students on their performance through written comments or verbal discussions, helping them understand their strengths and areas for improvement.
  • Adapted instructional materials to meet the needs of each student's learning style.
  • Created lesson plans based on student IEPs, ensuring that lessons are accessible and effective for diverse learning styles and abilities.
  • Conducted one-on-one sessions with students remotely during COVID, providing support and guidance through virtual meetings to help them stay on track with their studies.

Education

Political Science -

University of Ottawa
Ottawa, ON

Skills

  • Effective Communicator (Experience in customer service and leadership, ensuring clarity, and fostering strong relationships)
  • Commitment to Growth (Each of my diverse work experiences has allowed me to adapt quickly, and grow by tackling new challenges and expanding my skill set)
  • Detail-Oriented Approach (Focused on accuracy and efficiency by tracking sales, managing customer preferences, following safety protocols, and checking assessments carefully)
  • Customer Service Excellence (I enjoy helping guests and customers, and I pay attention, looking for ways to improve service)
  • Analytical thinking (Evident in my ability to assess data, identify patterns, adapt to situations, and make informed decisions that improve processes and outcomes)
  • Accountability and Reliability (I can be trusted to handle responsibilities independently, follow guidelines, and maintain high accuracy and confidentiality under pressure)
  • Collaborative Teamwork (I thrive in creating a positive and productive team environment This helps everyone work together and reach our shared goals)
  • Effective Time Management (Able to handle multiple tasks, prioritize responsibilities, and maintain productivity in fast-paced environments I always ensure tasks are completed efficiently and on time)
  • Adaptability and Flexibility (Adapted to new COVID-19 protocols, assisting with screening and contact tracing, while following changing health guidelines)
  • Strategic Problem Solver (As a tutor, I created customized plans to help students with their challenges, adjusting my approach to fit their learning styles, resulting in improved performance)

Proficient in:

  • Shopify
  • MS Word
  • Excel Applications

Languages:

  • Fluent in English
  • Conversational French Skills
  • Cantonese Language Skills

Community Service

  • Arts for Life for Kids, Burlington, ON: Successfully instructed and inspired students aged 6-13 in exploring the creative elements of the arts, nurturing their imagination, and self-expression through painting and drawing on canvases. I demonstrated strong leadership, adaptability, and patience, creating a positive and inclusive learning environment that boosted students’ confidence in their creative abilities. Additionally, I consistently received positive feedback from both students and parents, reinforcing the impact of my teaching approach on young learners' growth and enthusiasm for the arts.
  • Burlington Green, Burlington, ON: Actively participated in virtual meetings to propose actionable solutions for promoting a cleaner, safer, and healthier community environment. I developed skills in working with others to solve problems, improved communication by sharing ideas with different people, and grew my awareness and commitment to supporting the environment and community. This role was fulfilling as it allowed me to positively impact my community by supporting cleaner, safer public spaces and promoting lasting changes.
  • Bronte Road Animal Hospital, Oakville, ON: Conducted routine checkups in all animal care rooms to ensure the safety and security of animals. Assisted with X-ray procedures and supported veterinary assistants in analyzing and interpreting X-ray results. Gained proficiency in veterinary imaging techniques and animal handling while ensuring adherence to safety protocols and assisting with equipment use.

Interests

  • University of Ottawa Dance Club
  • Aspiring Personal Trainer

Timeline

Barista

Fairmont Chateau Laurier
06.2024 - Current

Restaurant Hostess

Fairmont Chateau Laurier
06.2024 - Current

Key Holder

NRML
09.2023 - 12.2023

Pandemic Support Assistant

Oakville Trafalgar Memorial Hospital
07.2021 - 06.2022

Marker and Assistant

Kumon Learning Centre
09.2019 - 09.2021

Political Science -

University of Ottawa

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Maya Maciejewski