Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Harveen Kaur

Ottawa

Summary

Reliable Pharmacy Assistant with experience in providing quality customer service, managing daily pharmacy operations and accurately filing information. Committed to ensuring smooth pharmacy operations and enhancing patient care.

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Quadra Pharmacy
04.2023 - 12.2024
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Conducted regular medication inventory audits to prevent stock shortages and overages.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Received incoming supplies and stocked in correct locations.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Security Officer

Paladin Security
11.2022 - 12.2024
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Store Supervisor

Marble Slab Creamery
10.2022 - 10.2024
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.

Education

Associate of Arts -

Camosun College
Victoria
12-2023

Skills

  • Cleaning and Sanitization: Proficient in performing light and heavy cleaning duties using specialized equipments, ensuring adherence to establish health and safety protocols for a sanitized environment
  • Organizational Efficiency: Demonstrated ability to organize work schedules effectively, prioritize tasks, and manage time effectively to meet deadlines and maintain standards
  • Effective Communication: Strong verbal and written communication skills, facilitating clear and concise interaction with team members, supervisors, and assisting customers with inquiries and product recommendations
  • Attention to Detail: Meticulous attention to detail and accuracy in executing tasks, ensuring accurate labeling, verifying prescriptions and packaging of medications
  • Supply restocking: Stocking shelves and organizing products including medicines, supplements Monitoring inventory levels and restocking as needed
  • Adaptability and Flexibility: Proven capacity to adapt to changing environments, handle multiple tasks simultaneously, and respond promptly to emergency situations
  • Customer Service: Previous experience in customer-facing roles, showcasing exceptional customer service skills, and the ability to interact effectively with diverse individuals in a courteous and professional manner

Languages

English
Full Professional
Hindi
Full Professional

Certification


  • First Aid with CPR Certificate
  • Naloxone Certificate
  • Food Safe
  • Management of Aggressive Behavior
  • BST - Justice Institute of BC
  • Mental Health Awareness
  • The Customer Experience
  • WHMIS 2015
  • Workplace Respect
  • Diversity Awareness
  • Responding to Opioid Overdoses

Timeline

Pharmacy Assistant

Quadra Pharmacy
04.2023 - 12.2024

Security Officer

Paladin Security
11.2022 - 12.2024

Store Supervisor

Marble Slab Creamery
10.2022 - 10.2024

Associate of Arts -

Camosun College

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Harveen Kaur