Aya Ahmad
Summary
Seeking a server position to leverage my strong interpersonal and customer service skills, along with my passion for delivering exceptional dining experiences. Dedicated to providing top-notch service, enhancing guest satisfaction, contributing to the overall success of the establishment.
Overview
8
8
years of professional experience
Work History
Key Holder
Reitmans
04.2023 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped mirrors and fixtures after closing to maintain organized and tidy store.
Restaurant Worker
Deli-Taouk
05.2016 - 09.2020
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Discussed menu items with customers and suggested promotional items to increase sales.
Retail Worker
Winners TJX
10.2021 - 10.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Key Holder
Snack Town
08.2021 - 03.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store. Stocked low-stock merchandise
Education
Associate of Science -
Vanier College
Saint-Laurent, QCGED -
Adult High School
Ottawa, ON06.2024
High School Diploma -
École Secondaire Dorval-Jean XXIII
Dorval, QC06.2020
Skills
- Fluently Trilingual (French, English, Arabic)
- Very Welcoming and Friendly
- Smart Serve Certificate
- Good Leadership
- Great in Calculation
- Cash Handling
- Great Reasoning
- Patient
- Capacity to Adapt Easily
- Respectful
- Constant Learner
Additional Information
References available upon request.
Timeline
Key Holder
Reitmans
04.2023 - Current
Retail Worker
Winners TJX
10.2021 - 10.2022
Key Holder
Snack Town
08.2021 - 03.2022
Restaurant Worker
Deli-Taouk
05.2016 - 09.2020
Associate of Science -
Vanier College
GED -
Adult High School
High School Diploma -
École Secondaire Dorval-Jean XXIII
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<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG