Ahmed Fahmy

• Gathered customer requirements and provided technical advice on product features.
• Analyzed competitive products and identified market trends.
• Researched potential clients, developed sales strategies and maintained relationships with existing customers.
• Prepared detailed quotations, proposals and presentations to prospective customers.
• Assisted in the creation of marketing materials including brochures, flyers, newsletters.
• Attended industry conferences and tradeshows to build brand awareness and generate leads.
• Maintained accurate records of customer interactions in CRM systems.
• Handled over 80 customer issues monthly, resolving technical problems quickly and effectively.
• Contributed 70% of team revenue each quarter, directly contributing to [Type] ranking.
• Established and serviced 300 accounts in assigned territory.

· Meet and brief new clients through presenting various service options and different varieties

· Improved and exceeded sales KPIs through developing new accounts and targeting different channels

· Ensured maintaining a healthy trend within the end to end sales process through defining gaps and new areas of improvement

· Defined new marketing strategy and techniques in order to increase client retention rate

· Maintained a positive customer experience journey in order to improve customer satisfaction measurement

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Provided technical support for customers using the company's products or services.
• Negotiated pricing contracts with customers to maximize profits.
• Answered inquiries from prospective customers regarding features of products and services offered.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

• Assisted with financial forecasting and budgeting process by gathering data, analyzing trends, and preparing reports.
• Provided support to the finance team in areas of accounts receivable and payable, payroll processing, and bank reconciliations.
• Prepared monthly balance sheets, income statements, cash flow statements, and other related documents.
• Analyzed financial records to identify discrepancies or inconsistencies in order to ensure accuracy of information.
• Created spreadsheets using MS Excel to track expenses, revenues, profits and losses, and other metrics.
• Verified data entered into the company's accounting system for accuracy.
• Compiled financial statements for internal use and external reporting purposes.