Ally Zaidan
Windsor,ON
Summary
Ambitious individual equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
12
12
years of professional experience
Work History
Medical Administrative Assistant
Tayfour medicine
Windsor
08.2023 - Current
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Answered phones, scheduled appointments, and provided general information to callers.
- Entered patient demographic information into the Electronic Health Records system.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Server/Hostess/Bartender
Applebee’s huron church
Windsor
01.2014 - 12.2023
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Receptionist
Hi Neighbor flooring
Windsor
01.2013 - 01.2016
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
Education
Practical Nursing -
St. Clair College
02.2024
Bachelor in Biology -
University of Windsor
06.2013
Skills
- SMART SERVE CERTIFIED AS WELL AS CPR AND FIRST AID CERTIFIED
- COMPETENT AND RELIABLE PROFESSIONAL, COMMITTED TO TOP QUALITY WORK
- FAMILIAR WITH POINT OF SALES TERMINALS
- TRILINGUAL—SPEAK ENGLISH FRENCH AND ARABIC FLUENTLY
- COMPUTER SKILLS INCLUDE MICROSOFT EXCEL, QUIKBOOKS, WORD, POWER POINT
- Bookkeeping
- Data Entry
- Clerical Support
- Business Administration
Timeline
Medical Administrative Assistant
Tayfour medicine
08.2023 - Current
Server/Hostess/Bartender
Applebee’s huron church
01.2014 - 12.2023
Receptionist
Hi Neighbor flooring
01.2013 - 01.2016
Practical Nursing -
St. Clair College
Bachelor in Biology -
University of Windsor