Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Annika Kukurudz

Annika Kukurudz

Ottawa

Summary

Dedicated and detail-oriented professional with a strong background in customer service. Known for excellent problem-solving skills and the ability to adapt quickly to new situations. I am eager to apply my positive attitude, commitment to providing excellent customer service, and teamwork skills in a dynamic service industry role. I am hard-working, fun, and a quick learner.

Overview

2024
2024
years of professional experience

Work History

Administrative Assistant

Ahmed Real Estate
2023 - 2025
  • Handled incoming communications, directing inquiries to appropriate departments efficiently.
  • Coordinated scheduling and logistics for property viewings and client meetings.
  • Assisted in marketing efforts by preparing promotional materials for properties on the market.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Swissport Lounge Attendant

Aspire Airport Lounge
01.2024 - 01.2024
  • Promptly and warmly greet and direct guests to the airport lounge
  • Ensure the lounge is always safe, clean and neat for guests
  • Check in lounge guests and handle credit card payments
  • Supervises the closing of the assigned dining room; ensures side work and station setup is properly completed
  • Demonstrate knowledge of emergency safety procedures and help evacuate guests to safety in the event of fire or other emergency
  • Serve tables,and alcoholic beverages
  • Food preparation
  • Train new employees to a high standard of service

Front Store Supervisor

Shoppers Drug Mart
01.2023 - 01.2024
  • Ensuring cashiers comply with store policies, operating procedures, and behavioural codes of conduct
  • Training cashiers in job functions
  • Assigning tasks and ensuring store is kept clean, including well organized shelves and displays
  • Handling customer and staff inquiries, conflicts and problems
  • Counting tills and completing paperwork
  • Closing/opening store alone
  • Cashier duties
  • Handling money and liaison with Brinks (cash-in-transit guards)

Restaurant Server

Amano Trattoria
2022 - 2023
  • Coordinated food and beverage orders with kitchen staff to streamline service efficiency.
  • Trained new servers on menu knowledge and company policies to enhance team performance.
  • Resolved customer complaints swiftly, fostering a positive dining experience and loyalty.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Glebe Collegiate Instituition
Ottawa. ON
01-2023

Skills

  • Supervisory skills
  • Good communication and listening skills
  • Ability to learn quickly with little direction
  • Fast, accurate, and thorough worker
  • Strong interpersonal and organizational skills
  • Cash management and strong computer skills
  • Thrives in fast-paced work environments
  • Smart Serve certification
  • St John’s Ambulance CPR and First Aid certification
  • Certified in WHMIS

Languages

Languages: English (fluent), French (fluent)

Timeline

Swissport Lounge Attendant

Aspire Airport Lounge
01.2024 - 01.2024

Front Store Supervisor

Shoppers Drug Mart
01.2023 - 01.2024

Administrative Assistant

Ahmed Real Estate
2023 - 2025

Restaurant Server

Amano Trattoria
2022 - 2023

High School Diploma -

Glebe Collegiate Instituition

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Annika Kukurudz