Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aum Thakkar

Etobicoke,Ontario

Summary

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant building community and developing social skills through incremental therapeutic techniques.

Overview

8
8
years of professional experience

Work History

Housing Focused Shelter Support Worker

The Busby Centre
03.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Assisted clients in identifying community resources and connecting with appropriate services.

International Students Ambassador

McMaster University
04.2020 - 08.2020
  • Scheduled and conducted at least 5 one-on-one meetings everyday with future McMaster students and their parents, addressing their concerns, providing information, and offering reassurance during this significant transition period.
  • Distributed mail, filed documents, and answered telephone calls.

Customer Retention Specialist

S&P Data, Hamilton
12.2019 - 09.2020
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Applied advanced negotiation and persuasion techniques to successfully retain customers on the verge of cancellation, resulting in an impressive 20% increase in retention rates.

Volunteer Mentor

Non Government Organization
03.2016 - 08.2018

Provided mentorship to over 500 underprivileged students beyond academics, guiding students through life challenges and fostering personal growth (students aged 10 - 18 years old).

  • Assisted youth with homework assignments, sports, and fitness, art and literacy.
  • Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Regularly assessed progress and provided feedback to support continued development.
  • Facilitated workshops and seminars to foster development of problem-solving, decision-making, and critical thinking.
  • Provided guidance on stress management and grounding techniques to reduce overwhelm.

Education

Bachelors of Applied Psychology in Human Behaviour - Psychology

McMaster University
Hamilton, ON
06.2023

Skills

  • Crisis Intervention
  • Medication monitoring
  • Substance Abuse Knowledge
  • Interpersonal Skills
  • Organizational Skills
  • Active Listening
  • Excellent Communication
  • Goal Setting
  • Case Documentation
  • Teamwork and Collaboration
  • Relationship Building
  • Community resources specialist

Timeline

Housing Focused Shelter Support Worker

The Busby Centre
03.2024 - Current

International Students Ambassador

McMaster University
04.2020 - 08.2020

Customer Retention Specialist

S&P Data, Hamilton
12.2019 - 09.2020

Volunteer Mentor

Non Government Organization
03.2016 - 08.2018

Bachelors of Applied Psychology in Human Behaviour - Psychology

McMaster University
Aum Thakkar