Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kajal Kajal

Summary

Dynamic and resourceful Shelter Support Worker at Shakti Shalini, skilled in crisis intervention and conflict de-escalation. Successfully assisted clients in achieving personal goals while fostering community engagement. Proven ability to maintain calm in high-stress situations, ensuring safety and well-being through effective teamwork and basic first aid expertise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shelter Support Worker /Residential Support Worker

Shakti Shalini
03.2020 - 11.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

Community Support Worker

NGO Alone Child Panipat
12.2021 - 09.2022
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.

Shelter Volunteer

SUMS Place
01.2025 - Current


  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Gathered opinions and support from grass-roots supporters to solidify group position.
  • Approached issues proactively to best meet current and future community needs.

Patient Watch/Security Officer

Paladin Security Group
10.2024 - Current
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Sales Associate/Shift Leader

Viti at Met
01.2023 - 10.2024
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Arts - Social Work

Indira Gandhi National Open University
New Delhi,India
07-2028

Associate of Arts - Business Administration And Management

Capilano University
North Vancouver
12-2024

Skills

  • Maintenance
  • Crisis intervention
  • Customer service
  • Conflict de-escalation
  • Food safety
  • Basic first aid
  • Teamwork

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

Food safe

Occupational First Aid Level 1 & CPR

WHMIS

Trauma-Informed Care

Provincial Violence Prevention Curriculum (PVPC)

Applied Suicide Intervention Skills Training (ASIST) Management of Aggressive Behavior

Indigenous Awareness

Naloxone Training

Timeline

Shelter Volunteer

SUMS Place
01.2025 - Current

Patient Watch/Security Officer

Paladin Security Group
10.2024 - Current

Sales Associate/Shift Leader

Viti at Met
01.2023 - 10.2024

Community Support Worker

NGO Alone Child Panipat
12.2021 - 09.2022

Shelter Support Worker /Residential Support Worker

Shakti Shalini
03.2020 - 11.2021

Bachelor of Arts - Social Work

Indira Gandhi National Open University

Associate of Arts - Business Administration And Management

Capilano University

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