Kajal Kajal
Summary
Dynamic and resourceful Shelter Support Worker at Shakti Shalini, skilled in crisis intervention and conflict de-escalation. Successfully assisted clients in achieving personal goals while fostering community engagement. Proven ability to maintain calm in high-stress situations, ensuring safety and well-being through effective teamwork and basic first aid expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shelter Support Worker /Residential Support Worker
Shakti Shalini
03.2020 - 11.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Community Support Worker
NGO Alone Child Panipat
12.2021 - 09.2022
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Shelter Volunteer
SUMS Place
01.2025 - Current
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Approached issues proactively to best meet current and future community needs.
Patient Watch/Security Officer
Paladin Security Group
10.2024 - Current
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Sales Associate/Shift Leader
Viti at Met
01.2023 - 10.2024
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Arts - Social Work
Indira Gandhi National Open University
New Delhi,India07-2028
Associate of Arts - Business Administration And Management
Capilano University
North Vancouver12-2024
Skills
- Maintenance
- Crisis intervention
- Customer service
- Conflict de-escalation
- Food safety
- Basic first aid
- Teamwork
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Food safe
Occupational First Aid Level 1 & CPR
WHMIS
Trauma-Informed Care
Provincial Violence Prevention Curriculum (PVPC)
Applied Suicide Intervention Skills Training (ASIST) Management of Aggressive Behavior
Indigenous Awareness
Naloxone Training
Timeline
Shelter Volunteer
SUMS Place
01.2025 - Current
Patient Watch/Security Officer
Paladin Security Group
10.2024 - Current
Sales Associate/Shift Leader
Viti at Met
01.2023 - 10.2024
Community Support Worker
NGO Alone Child Panipat
12.2021 - 09.2022
Shelter Support Worker /Residential Support Worker
Shakti Shalini
03.2020 - 11.2021
Bachelor of Arts - Social Work
Indira Gandhi National Open University
Associate of Arts - Business Administration And Management
Capilano University