Summary
Overview
Work History
Education
Skills
PROJECTS
Timeline
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AUGUSTHY MICHAEL

Scarborough,ON

Summary

Computer Engineering Technology graduate from Seneca College developing strong Software, hardware and Networking skills Experience in technical field with strong practical knowledge Amble knowledge in troubleshooting and Proficiency in executing programs, great communication and teamwork skills, ability to work in highly challenging environments

Overview

2
2
years of professional experience

Work History

IT TECHNICAL SUPPORT

UNIQUE DEMOLITION SERVICES
06.2022 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.

MERCHENDISING ASSOCIATE

WALMART CANADA
03.2021 - 04.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Advanced Diploma - Computer Engineering Technology

Seneca College
Toronto, ON
04.2022

Skills

  • C, C, C#Net, Python, JavaScript
  • HTML, CSS, XML, Fortigate
  • MySQL
  • Visual Studio, VM Machine, VM Box, AutoCAD, Cisco, Computer hardware
  • Assembly and troubleshooting, Network design and Implementation
  • Hardware and Software Configuration
  • Issue Troubleshooting
  • Technical Issues Analysis
  • Linux Programming and Administration
  • Hardware Repair
  • TCP/IP
  • PC Component Diagnostics

PROJECTS

Alcohol detection warning system for automotives. The project proposes a safer driving environment by preventing drunk driving by locking the ignition system of vehicle and the data is mailed for documentation.

  • Programming language python
  • Raspberry pi as microprocessor
  • MQ-3 as gas sensor

Timeline

IT TECHNICAL SUPPORT

UNIQUE DEMOLITION SERVICES
06.2022 - Current

MERCHENDISING ASSOCIATE

WALMART CANADA
03.2021 - 04.2022

Advanced Diploma - Computer Engineering Technology

Seneca College

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AUGUSTHY MICHAEL