Summary
Overview
Work History
Education
Skills
Personal Information
References
Projects
Languages
Timeline
Generic

RAMYA DEEPAK

Edmonton,AB

Summary

Enthusiastic and dedicated Full Stack Developer eager to kickstart a career in the field. Proficient in various programming languages and development tools, I am actively seeking opportunities with forward-thinking companies where I can apply my skills and contribute to innovative projects. With a strong academic foundation and practical experience, I am ready to collaborate with experienced professionals to deliver outstanding solutions that surpass client expectations. My goal is to continuously learn and grow while making valuable contributions to the success of the company.

Overview

13
13
years of professional experience

Work History

Technical Support Associate

TELUS Communications
01.2015 - 03.2024
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
  • Implemented proactive measures to prevent recurring technical problems, reducing support ticket volume.
  • Maintained detailed records of customer interactions and resolutions, facilitating data-driven improvements in support processes.
  • Utilized remote assistance tools to diagnose and resolve technical issues, minimizing downtime for clients.
  • Contributed to create a comprehensive knowledge base for internal use, increasing efficiency within the support team.
  • Leveraged strong analytical abilities to identify patterns in reported issues, informing targeted enhancements to product functionality or documentation.
  • Presenting elevated support for voice assets within the secondary level
  • Expert team focused on transitioning from copper to fiber technology
  • Conducting comprehensive analyses to boost teams performance
  • In-depth explorations of primary factors driving calls
  • Managing complex calls and delivering resolution.

Process Leader

HGS Solutions, India
08.2011 - 08.2014
  • Supervised teams comprising 25 individuals
  • Managed a variety of healthcare claims pertaining to Workers Compensation for US based client
  • Surpassing the set goal of 98% accuracy
  • Engaging in discussions and formulating a comprehensive plan to uphold overall accuracy.

Education

Diploma in Software and Web Development -

Academy Of Learning Career College
Edmonton, AB
08.2023

Diploma in Electronics and Communication -

PVP Polytechnic, India
Bangalore, India
06.2006

Skills

  • HTML
  • CSS and Bootstrap
  • Python
  • Visual Studio
  • GitHub
  • JavaScript
  • SQL Database
  • Microsoft Access
  • Azure
  • C#
  • Net Framework
  • ASP NET MVC
  • Project Management
  • Microsoft Office

Personal Information

Title: FULL STACK DEVELOPER

References

References available upon request

Projects

Restaurant menu for Online orders, Created a functional project menu for a pizzeria establishment using HTML, CSS and JavaScript languages Personal portfolio, Developed a personal portfolio using HTML, CSS, and JavaScript; however, it hasn't been uploaded to the server Online Insurance Quote, Implemented an online car insurance quoting system utilizing the MVC approach and ASP.NET, which considers multiple factors to generate quotes Game of 21 (Blackjack), Implementation of a 21-card game using a C# program

Languages

English
Full Professional
Tamil
Native or Bilingual

Timeline

Technical Support Associate

TELUS Communications
01.2015 - 03.2024

Process Leader

HGS Solutions, India
08.2011 - 08.2014

Diploma in Software and Web Development -

Academy Of Learning Career College

Diploma in Electronics and Communication -

PVP Polytechnic, India

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RAMYA DEEPAK