Dilraj Sandhu
Brampton,ON
Summary
A creative and innovative professional in UX Design, Web design and development, adept at contributing to highly collaborative work environment, finding solutions and determining customer satisfaction. Proven experience developing consumer-focused websites using HTML, CSS, PHP and JavaScript meeting highest standards for web design, user experience, best practices, speed, creative content using Adobe Tools i.e., Illustrator and Photoshop and databases using SQL, MySQL. Proficient in programming languages C, C++, Java seeking a position that will use skills and abilities for personal growth within a progressive organization. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Technical Support Consultant
Rogers Communications
01.2022 - 08.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed over 100 customer calls per day and responded to technical support needs
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Problem Solver
Amazon
01.2018 - 12.2021
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Analyzed and understood situation to develop action plan.
- Leveraged technology to troubleshoot and track issues efficiently.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Searched for opportunities to improve or incorporate ways to serve, create and operate.
- Used logic and imagination to analyze situations and develop intelligent solutions.
- Employed excellent discovery skills to match customer needs with solutions.
- Supported and developed processes and systems to facilitate quick responses to customers.
- Defined problem to identify, prioritize and select alternatives.
Junior Web Developer and Designer
MI PRESENCE INC.
05.2018 - 11.2019
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Developed front end of entire website using HTML5, CSS3, and JavaScript.
- Applied knowledge of JavaScript and Object-Oriented Programming to create successful designs.
- Pulled from PHP, SQL, JavaScript and other back-end library knowledge to bolster programming resources.
- Designed Software Applications for clients using Adobe illustrator.
- Extensively used jQuery, JSON, Ajax, and DOM scripting to create interactive web applications like message posting and auto complete form validations.
- Designed Companies Logos and Software Testing and Developing.
- Company's Website: - https://mipresence.com.
Political Event Volunteer
Lambton College.
03.2018 - 09.2019
- Provided general cleaning of venue spaces before, during, and after events.
- Greeted guests and welcomed patrons in support of company service policy.
- Campaigning for political candidate by going door to door to promote them, while providing candidate's political goals to public.
- Providing Administrative support for campaign office.
- Competencies: Civic Engagement, Effective Communication, Leadership Development and Professionalism.
Education
Post-Graduate Diploma - Web Designing And Development
Lambton College of Applied Arts And Technology
Mississauga, ON08.2019
Masters of Computer Applications (MCA) - Computer Science
National Institute Of Technology Calicut (NITC)
India, Kerala08.2017
Bachelor of Science - Computer Applications
Goswami Ganesh Dutta Sanatan Dharma College
Chandigarh, India07.2014
Skills
- Frontend: HTML, CSS, Sass JavaScript, jQuery, Angular, XML, Bootstrap
- Backend: PHP, Python
- Framework: NET, React
- Database: MySQL, PostgreSQL
- Creative Tools: Adobe illustrator, Photoshop, Figma
- Content Management Systems (CMS): WordPress, Wix
- Android Studio, Webflow
- Programming: C, C, Java, MS Office
- Website optimization and Search Engine Optimization
- Logo Design and Brochures
- Languages Speak & Write: English, Punjabi, Hindi
- Verbal and Written Communication skills
- Strong layout and design skills
- Data management
- Advertising and Sales skills
- Administrative support
- Leadership
- Technical Analysis
- Customer service
- Adaptability
Timeline
Technical Support Consultant
Rogers Communications
01.2022 - 08.2023
Junior Web Developer and Designer
MI PRESENCE INC.
05.2018 - 11.2019
Political Event Volunteer
Lambton College.
03.2018 - 09.2019
Problem Solver
Amazon
01.2018 - 12.2021
Post-Graduate Diploma - Web Designing And Development
Lambton College of Applied Arts And Technology
Masters of Computer Applications (MCA) - Computer Science
National Institute Of Technology Calicut (NITC)
Bachelor of Science - Computer Applications
Goswami Ganesh Dutta Sanatan Dharma College
Certification
- Foundations of User Experience (UX) Design, Google - 2023
- Start the UX Design Process: Empathize, Define, and Ideate, Google - 2023
- Build Wireframes and Low-Fidelity Prototypes, Google - 2023
- Conduct UX Research and Test Early Concepts, Google - 2023
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