Audrel Baker
Toronto,ON
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Villa Da Vinci Retirement Residence
Woodbridge, ON
05.2022 - Current
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Conferred with supervisor to discuss patient condition and medical care.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Maintained frequent supervision of residents unable to call for assistance.
- Used company software and databases to maintain records of services performed and patient conditions.
Customer Service Representative
Teleperformance
Toronto, ON
02.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
Diploma - Personal Support Worker
Canadian College of Business Science & Technology
180 Sheppard Avenue Eest.08.2022
Skills
- Patient Care
- Bathing
- Medication Administration
- Sterile Procedures and Techniques
- Meal Preparation
- Cleaning
- Patient Bathing
- ADLs Assistance
- Allergy Management
- Emotional Support
- Palliative Care
- Long-Term Care
- Meal Serving
Certification
CPR Certification Level A
Timeline
Personal Support Worker
Villa Da Vinci Retirement Residence
05.2022 - Current
Customer Service Representative
Teleperformance
02.2019 - 08.2020
Diploma - Personal Support Worker
Canadian College of Business Science & Technology
CPR Certification Level A
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