Sherin Thomas
Brampton
Summary
Professional in financial services domain, bringing valuable experience to loan processing and client relationship management. Proven ability to navigate complex financial regulations and deliver effective loan solutions. Known for collaborative teamwork and adaptability in dynamic environments, ensuring reliable and results-oriented service. Skilled in financial analysis, regulatory compliance, and client communication.
Overview
7
7
years of professional experience
Work History
Loan Specialist
Go Easy
01.2024 - 01.2025
- Assist clients by proposing solutions to address financial objectives such as business expansion , debt management and other financial goals.
- Complete credit and loan documentation.
- Evaluate Loan applications and determine eligibility.
- Analyze and verify financial information.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Developed strong relationships with customers through high levels of customer service.
Advisor
Concentrix
01.2023 - 12.2023
- Reviewed client portfolios regularly to ensure compliance with established risk parameters.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Offered resolutions to de-escalate calls and solve customer issues.
Customer Service Representative
Chatr Mobiles
12.2019 - 03.2021
- Maintained customer satisfaction by addressing customer needs and concerns
- Collected customer feedback and improved services
- Assisted customers and offered suggestions to meet their requirements while purchasing products and services
- Reached out to customers post sales to update them about the latest services and products
- Educated customers about billing, payment processing and support policies and other procedures.
English Teacher
Ideal English Medium School
06.2018 - 03.2019
- Customized innovative methods and materials to produce effective learning experiences.
- Evaluated students' comprehension of lessons through relevant test questions.
- Repeated key lesson information to teach grammar and help students grasp concepts.
- Advised students to read topics or materials reflecting personal interests to encourage regular reading.
- Guided students to write for varied purposes and audiences to develop writing skills.
- Handled disciplinary problems with calm and poise and reported escalating issues to principal.
- Prepared informative classroom lectures on literature, poetry and historical authors to engage and educate students.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Built and updated course curricula, lesson plans and workbooks.
Education
ACCOMPLISHMENTS - English Language and Literature
Mahatma Gandhi University
Kottayam, Kerala03.2018
Bachelors - Education-English
Mahatma Gandhi University
Kottayam, Kerala01.2015
Bachelor of Arts - English Language and Literature
Mahatma Gandhi University
Kottayam, Kerala07.2014
Skills
- Academic Counseling
- Student Engagement
- Curriculum Implementation
- Curriculum Development
- Classroom Management
- Behavior Management
- Student assessment
- Inbound and Outbound Calling
- Product Knowledge
- Consultative Sales
- Data Entry
- Positive and professional
- Retail sales customer service
- Customer Relationship Management (CRM)
- Account updating
- Complaint resolution
- Communicating with clients
- Call handling
- Loan servicing
- Documentation review
- Loan underwriting
- Credit analysis
- Loan processing
- Loan approvals
- Loan evaluations
Name
Hi, I’m
Name & Contact
Languages
English
Full Professional
Timeline
Loan Specialist
Go Easy
01.2024 - 01.2025
Advisor
Concentrix
01.2023 - 12.2023
Customer Service Representative
Chatr Mobiles
12.2019 - 03.2021
English Teacher
Ideal English Medium School
06.2018 - 03.2019
Bachelors - Education-English
Mahatma Gandhi University
Bachelor of Arts - English Language and Literature
Mahatma Gandhi University
ACCOMPLISHMENTS - English Language and Literature
Mahatma Gandhi University
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