Summary
Overview
Work History
Education
Skills
Name
Name & Contact
Languages
Timeline
Generic

Sherin Thomas

Brampton

Summary

Professional in financial services domain, bringing valuable experience to loan processing and client relationship management. Proven ability to navigate complex financial regulations and deliver effective loan solutions. Known for collaborative teamwork and adaptability in dynamic environments, ensuring reliable and results-oriented service. Skilled in financial analysis, regulatory compliance, and client communication.

Overview

7
7
years of professional experience

Work History

Loan Specialist

Go Easy
01.2024 - 01.2025
  • Assist clients by proposing solutions to address financial objectives such as business expansion , debt management and other financial goals.
  • Complete credit and loan documentation.
  • Evaluate Loan applications and determine eligibility.
  • Analyze and verify financial information.
  • Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
  • Developed strong relationships with customers through high levels of customer service.

Advisor

Concentrix
01.2023 - 12.2023
  • Reviewed client portfolios regularly to ensure compliance with established risk parameters.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Offered resolutions to de-escalate calls and solve customer issues.

Customer Service Representative

Chatr Mobiles
12.2019 - 03.2021
  • Maintained customer satisfaction by addressing customer needs and concerns
  • Collected customer feedback and improved services
  • Assisted customers and offered suggestions to meet their requirements while purchasing products and services
  • Reached out to customers post sales to update them about the latest services and products
  • Educated customers about billing, payment processing and support policies and other procedures.

English Teacher

Ideal English Medium School
06.2018 - 03.2019
  • Customized innovative methods and materials to produce effective learning experiences.
  • Evaluated students' comprehension of lessons through relevant test questions.
  • Repeated key lesson information to teach grammar and help students grasp concepts.
  • Advised students to read topics or materials reflecting personal interests to encourage regular reading.
  • Guided students to write for varied purposes and audiences to develop writing skills.
  • Handled disciplinary problems with calm and poise and reported escalating issues to principal.
  • Prepared informative classroom lectures on literature, poetry and historical authors to engage and educate students.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Built and updated course curricula, lesson plans and workbooks.

Education

ACCOMPLISHMENTS - English Language and Literature

Mahatma Gandhi University
Kottayam, Kerala
03.2018

Bachelors - Education-English

Mahatma Gandhi University
Kottayam, Kerala
01.2015

Bachelor of Arts - English Language and Literature

Mahatma Gandhi University
Kottayam, Kerala
07.2014

Skills

  • Academic Counseling
  • Student Engagement
  • Curriculum Implementation
  • Curriculum Development
  • Classroom Management
  • Behavior Management
  • Student assessment
  • Inbound and Outbound Calling
  • Product Knowledge
  • Consultative Sales
  • Data Entry
  • Positive and professional
  • Retail sales customer service
  • Customer Relationship Management (CRM)
  • Account updating
  • Complaint resolution
  • Communicating with clients
  • Call handling
  • Loan servicing
  • Documentation review
  • Loan underwriting
  • Credit analysis
  • Loan processing
  • Loan approvals
  • Loan evaluations

Name

Hi, I’m

Name & Contact

Languages

English
Full Professional

Timeline

Loan Specialist

Go Easy
01.2024 - 01.2025

Advisor

Concentrix
01.2023 - 12.2023

Customer Service Representative

Chatr Mobiles
12.2019 - 03.2021

English Teacher

Ideal English Medium School
06.2018 - 03.2019

Bachelors - Education-English

Mahatma Gandhi University

Bachelor of Arts - English Language and Literature

Mahatma Gandhi University

ACCOMPLISHMENTS - English Language and Literature

Mahatma Gandhi University
Sherin Thomas