Satnam Singh
Regina,SK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Extensive experience in customer service, sales and administrative tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Specialist
Go Easy
04.2024 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Reported customer questions, issues and complaints to management.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Office Administration
Triple K Distribution LTD
05.2023 - 03.2024
- Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
- Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
- Mentored staff in office administration principles, leading to consistent growth in skillsets and professional development.
- Collaborated with other departments in identifying cross-functional opportunities and providing necessary administrative support to achieve organizational objectives.
- Managed approximately 40-50 incoming calls, emails and faxes per day from customers.
Manager
Lucky's Motel And Lounge
07.2021 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Diploma - Office Administration
Sask Polytechnic
Regina04.2022
Bachelor of Arts - Business Economics
KPU
Patiala09.2020
High School - Commerce
Kay Kay International
Patiala04.2017
Skills
- Cybersecurity knowledge
- Verbal and written communication
- Effective Communication
- Transaction monitoring
- Accounting payables and receivables
- Critical thinker, hard working
- Transaction review
- Activity monitoring
- Call Management
- Report Writing
Certification
- Google Business Intelligence Professional Certificate, Google - Currently Enrolled
- Successful Negotiation, University of Michigan - Currently Enrolled
- Licensed Typist- 50wpm
Timeline
Delivery Specialist
Go Easy
04.2024 - Current
Office Administration
Triple K Distribution LTD
05.2023 - 03.2024
Manager
Lucky's Motel And Lounge
07.2021 - 03.2024
Diploma - Office Administration
Sask Polytechnic
Bachelor of Arts - Business Economics
KPU
High School - Commerce
Kay Kay International
- Google Business Intelligence Professional Certificate, Google - Currently Enrolled
- Successful Negotiation, University of Michigan - Currently Enrolled
- Licensed Typist- 50wpm
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