Gurpreet Kaur
Brampton
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Assistant Manager - Marketing
Torrent Gas Limited
07.2019 - 10.2025
- Increased CNG customer base through targeted marketing and branding initiatives.
- Established CNG DODO facilities, coordinating with dealers and legal entities.
- Enhanced CNG station visibility through stakeholder engagement and promotional events.
- Acquired 10,000 PNG customers by successfully implementing marketing and CRM strategies.
- Managed billing processes for PNG, ensuring timely payment recovery and follow-ups.
- Resolved customer complaints effectively, improving overall satisfaction and retention rates.
Sales Executive Intern
Times of India
06.2018 - 07.2018
- Identified key consumer trends, enhancing daily newspaper relevance and engagement.
- Enhanced content relevance by studying reader expectations and preferences.
- Boosted newspaper visibility through strategic marketing initiatives and achieved 100 new customers.
- Cultivated relationships with readers using personalized communication and direct selling techniques.
- Gathered reader feedback to improve offerings and address consumer needs continuously.
Education
MBA - Finance And Marketing
Lovely Professional University
Punjab, India06-2019
Skills
- Product branding
- Marketing
- Decision-making
- Staff training and development
- Strategic thinking
- Customer relationship management (CRM)
- Sales reporting
- Business development
Accomplishments
- Established 24 OMC and 5 DODO CNG Facilities in Patiala GA out of 40 Applications received from prospects with completed Dealer Evaluation Assessment.
- Establishing strategic relationship with OEMs, CNG Car dealers, CNG retrofitted with an aim of increase in CNG vehicles & expeditious CNG sale in GA. Achieved 50,000 kg sale per day.
- Effectively run PNG Domestic Registration Campaign through society meetings, Direct Marketing. Achieved 15,000 registration and 10,000 live customers.
- Started PNG supply in 24 Industries, 60 commercials and achieved 70,000 SCMD sale.
- Timely fortnightly billing of Industrial and Commercial Customers. 95% billing recovery before due date.
- Customer Service and Complaint handling regarding Gas supply issues, Billing for better service and customer retention.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Assistant Manager - Marketing
Torrent Gas Limited
07.2019 - 10.2025
Sales Executive Intern
Times of India
06.2018 - 07.2018
MBA - Finance And Marketing
Lovely Professional University
Awards
- Received Star Performer Award during my Internship in Times of India.
- Certified from NSE for “Investment Analysis and Portfolio Management”.
- Certified from Google unlocked for “Digital Marketing”.
- Certified in Karvy Workshop on “Financial Instruments”, LPU.