Allen Davis

Maintained open lines of communication with manufacturers regarding technical updates, recalls, or other relevant information affecting dealership operations or customers'' vehicles.

• Coordinated schedules between service technicians, advisors, and customers for optimal utilization of resources, maximizing customer satisfaction.
• Ensured compliance with industry regulations, safety standards, and company policies at all times.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Maintained customer satisfaction to ensure customer retention and CXI results
• Achieved and surpassed revenue goals ever year
• Directly managed 20+ employees including parts, service and technicians

• Reduced repair cycle times through streamlined workflows and effective resource allocation.
• Optimized inventory management to minimize costs without compromising parts availability or service quality.
• Identified areas for improvement in operations through regular process audits, resulting in cost savings and increased productivity.
• Ensured Honda Canada policies and procedures are adhered to
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Coordinated schedules between service technicians, advisors, and customers for optimal utilization of resources, maximizing customer satisfaction.
• Interacted well with customers to build connections and nurture relationships.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.