Jason Fowlie
Moose Jaw,SK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Fixed Operations Manager
Knight Automotive
2021.09 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Increased profits and gross margins by implementing efficiencies
- Developed and rolled out new policies designed to bolster productivity and reduce overall costs.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Skills
- Automotive Knowledge
- Operational Procedures
- Dealership Management
- Employee Retention
- Employee Relationships
- Service Department Operations
- Hiring and Training
- Operational Efficiency
- Community Organization
Timeline
Fixed Operations Manager - Knight Automotive
2021.09 - Current
Albert E. Peacock Collegiate - High School Diploma,
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