Daphne Hollington
Marwayne,AB
Summary
With a proven track record at Landsperg Automotive Group, I excel in operational efficiency and fostering teamwork. My leadership significantly enhanced customer satisfaction and streamlined warranty administration, demonstrating strong problem-solving and organizational skills. Achieved notable financial and service improvements, underscoring my commitment to excellence and collaborative success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Fixed Operations Manager
Landsperg Automotive Group
08.2018 - Current
- Managed warranty claims efficiently to ensure timely resolution of issues while minimizing financial impact on the dealership.
- Reduced repair cycle times through streamlined workflows and effective resource allocation.
- Negotiated favorable contracts with suppliers to secure competitive pricing on parts and equipment purchases.
- Collaborated with sales teams to promote a seamless transition from vehicle purchase to after-sales support.
- Fostered a culture of continuous improvement within the fixed operations department by encouraging employee feedback and implementing best practices from other successful dealerships or industries.
- Improved customer satisfaction by implementing efficient service processes and staff training programs.
- Ensured compliance with industry regulations, safety standards, and company policies at all times.
- Implemented customer retention strategies for long-term business growth and positive brand reputation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Maintained open lines of communication with manufacturers regarding technical updates, recalls, or other relevant information affecting dealership operations or customers'' vehicles.
- Coordinated schedules between service technicians, advisors, and customers for optimal utilization of resources, maximizing customer satisfaction.
- Balanced short-term operational needs with long-term strategic planning, ensuring a consistently high level of performance in the face of changing business conditions or industry trends.
- Increased revenue by identifying upselling opportunities and fostering strong client relationships.
- Cultivated partnerships with local businesses for cross-promotional marketing efforts that benefitted both parties financially as well as enhanced community goodwill.
Parts Manager
Lloydminster Honda
09.2015 - 06.2018
- Analyzed market trends to adjust sales strategies, responding proactively to customer demands.
- Improved inventory turnover with proactive demand forecasting and replenishment strategies.
- Delegated tasks effectively, empowering team members to take ownership of responsibilities.
- Enhanced customer satisfaction by streamlining parts ordering process and improving response times.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and internal service department for use in automotive, power sports and power equipment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Collaborated with sales teams to develop promotional materials for parts, boosting awareness and sales.
- Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
Shipper/Receiver/Parts and Service Advisor
Edge Harley-Davidson
05.2012 - 09.2015
- Inspected incoming and outgoing shipments for quality assurance.
- Packaged items securely to prevent damage during transport.
- Followed shipping instructions and labels for accurate deliveries.
- Assisted in inventory management by tracking stock levels.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Conducted regular inventory audits to minimize discrepancies between actual stock levels and system records.
- Processed and restocked returns.
- Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
- Scheduled pickups and deliveries to maintain smooth operations.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Education
High School Diploma -
Marwayne Jubilee
Marwayne, AB06-1994
Skills
- Operational efficiency
- Staff training and development
- Health and safety compliance
- Scheduling and coordination
- Warranty administration
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Organizational skills
- Verbal and written communication
- Customer service management
- Inventory tracking and management
- Administrative management
Languages
English
Native or Bilingual
Timeline
Fixed Operations Manager
Landsperg Automotive Group
08.2018 - Current
Parts Manager
Lloydminster Honda
09.2015 - 06.2018
Shipper/Receiver/Parts and Service Advisor
Edge Harley-Davidson
05.2012 - 09.2015
High School Diploma -
Marwayne Jubilee
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